2025-07-21 Proof Release Notes – Proof Help Center
The 2025-07-21 Proof release removes black video backgrounds for notaries due to performance issues, refreshes the Verify feature's design to enhance trust and security, updates tier movement explanations for on-demand notaries, introduces clearer completion statuses ("Complete - Passed IDV" or "Complete - Failed IDV") for Identify transactions visible to business users, and adds filters by transaction type for easier management across Notarize, Sign, and Identify transactions.
Summary: Black video backgrounds for notaries removed due to performance issues, a design refresh for the Verify feature, clearer completion statuses for identity verification transactions, and new transaction type filters.
Enhancements
Video background update
The option to use a full black background for notary meetings has been removed due to performance issues (NX-5717). Notaries who have selected a black background are being notified to choose a different option. If the setting is not changed by July 21st, it will automatically switch to a full blur background.
- Audience: All notaries
- Availability: Option has been removed
- Release stage: General availability
Verify is getting a facelift!
The Verify experience is being refined from a design perspective to enhance trust and security (NX-5548).
- Audience: Organizations with Verify enabled
- Availability: Verify agents and Verify clients
- Release stage: General availability
Updated explanations on Get Started
Explanations in the on-demand tier modal on the Get Started page have been updated to help notaries understand movement across tiers (NX-5622).
- Audience: On-demand network notaries
- Availability: Visible to all
- Release stage: General availability
New completion statuses for Identify transactions
Two new completion statuses for Identify transactions have been introduced for additional clarity. When a recipient completes their Identify transaction, the business will now see either “Complete - Passed IDV” or “Complete - Failed IDV” (RX-1622).
- Audience: Business and real estate users
- User Roles: Owner, admin, team member
- Availability: Default change
- Release stage: General availability
- Transaction types: Applies to all transactions, past and future
Filter by transaction type
Filters for all transaction types, including Notarize, Sign, and Identify, have been added to make it easier to sift through transactions (BIZ-7749).
- Audience: All
- User Roles: All
- Availability: Default change
- Release stage: General availability
- Transaction types: All
Related
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New Transaction Names Clearly Map Opportunities
Proof’s updated platform introduces clearly named transaction categories—Close for real estate closings, Notarize for all notarizations, Sign for electronic signature requests (including identity-verified signatures), and Identify as a standalone identity verification service—streamlining the management of various business transactions and enhancing fraud prevention with new features like credential analysis with selfie.