2025-09-22 Proof Release Notes
The 2025-09-22 Proof release introduces enhanced Identity tab and report features with failure reasons and downloadable reports, enables Sign Ahead for eSigning before notary meetings on eligible documents, restricts domain users from self-managing transactions via Command Center, and improves video reliability by adding a second WebRTC provider for outage protection and scalability, all generally available to relevant users and organizations.
Enhancements
Improved Identity Tab and Identity Report
The Identity tab and Identity Report now include specific reasons why a recipient may have failed credential analysis. This provides clearer insights to help guide recipients to successfully complete the process.
- Audience: General release in the portal
- User roles: Any user with access to the Identity timeline or report
- Availability: On by default
- Release stage: General availability
- Transaction types: Applies to all future transactions that utilize credential analysis
Downloadable Identity Report
Customers can now download the Identity Report directly from the Transactions page without needing to access each individual transaction.
- Audience: General release in the portal
- User roles: Any user with access to the Identity report
- Availability: On by default
- Release stage: General availability
- Transaction types: Applies to all transactions that utilize credential analysis
Sign Ahead
Proof now supports Sign Ahead, allowing signers to eSign documents ahead of the notary meeting for documents not marked as "requires meeting."
- Audience: Business
- User roles: All
- Availability: Default change
- Release stage: General availability
- Transaction types: Draft transactions and future transactions
Prevent Self-Managed Transactions
Domain users can now be restricted from creating their own, self-managed transactions.
- Audience: Command Center
- User roles: Owner, admin
- Availability: Available to all organizations with Command Center
- Release stage: General availability
Better Protection from Outages
The reliability of the video experience has been enhanced by scaling a second WebRTC provider. This provides stronger protection against potential outages and greater scalability as usage grows. Proof will manage the rollout and provide proactive communications if there are any changes that affect your experience.
- Audience: All
- User roles: All
Notaries Can Resize All Annotations on Documents
Notaries can now resize all annotations to better suit the space on the document and ensure compliance of the completed document.
- Audience: Notaries
- Availability: Default behavior change
Fixes
- Fixed a bug where users weren’t able to navigate between pages in the Company Directory view in Command Center.
- Audience: Command Center
- User roles: Owner, admin, user manager
- Availability: All impacted users
Related
Identity Verification Overview – Proof Help Center
Proof's identity verification for notarizations varies by notary commission state and transaction type, offering four methods: IAL2-compliant verification (credential analysis plus selfie comparison), multi-step verification (combining knowledge-based authentication, credential analysis, and/or selfie comparison), personal knowledge of identity (notary personally knows the signer), and credible identifying witness (a verified witness vouches for the signer).
Proof Legal Glossary
The Proof Legal Glossary, last updated June 19, 2026, defines key terms related to Proof's digital notarization and certification services, including fees, legal entities, API access, electronic signature laws, notary regulations, business definitions, service capacities, and specific platform features like Certify and Close for securing digital content and conducting real estate transactions remotely.
Skip Identity Verification if Notary Personally Knows Signer – Proof Help Center
The Proof Help Center explains that for single-signer transactions where the notary personally knows the signer, Notaries Sourcing Transactions (NST) and enabled In-House Notaries (IHN) can use the Personally Known to Notary (PKN) method to bypass Knowledge-Based Authentication and Credential Analysis, streamlining the process by selecting the "Personally known to notary" option during transaction setup, though this method is restricted to new, internal transactions with single signers and is unavailable to On-Demand Notaries (ODNs) or overflowed transactions.
Proof Business Pro
Proof Business Pro is a comprehensive, pay-per-transaction platform offering online notarization starting at $25 per meeting, identity verification from $4 per person, and eSignature services at $4 per transaction, designed to streamline business operations with automated transaction management, robust security, and flexible workflows that enhance efficiency, reduce errors, and provide seamless, secure customer interactions anytime, anywhere.
2025-08-25 Proof Release Notes
The August 25, 2025 Proof release introduces cost center management for Command Center users to link transactions with internal accounting codes, streamlines the identity verification process by removing ID photo requirements for personally known signers, enables customizable tool configurations for Verify meetings, and adds lifecycle email notifications to improve communication and completion rates for Verify transactions.
Invite New Team Members via Command Center
Organizations using Command Center (an add-on for Business Premium and Enterprise customers) can invite new team members by navigating to User Management, selecting the appropriate home organization—choosing the root organization if Command Center access is needed—filling out the invitation form, toggling access permissions (Command Center, Verify, or IHN), and sending the invitation, with these actions permitted for Command Center owners, admins, and user managers.