2025-09-29 Proof Release Notes – Proof Help Center
The 2025-09-29 Proof release introduces enhanced security for co-located retail transactions by requiring pin verification between signers on the same device, improved clarity in notary onboarding with phone number synchronization to the NNA, a new video drawer feature to keep video prominent during Verify meetings for agents, and fixes that provide Verify agents with better client activity updates during credential analysis.
Summary: Security improvements for co-located retail transactions, enhanced notary onboarding clarity, better video interface controls for Verify meetings
DEPLOY-1190 shipping on September 29, 2025
Enhancements
Additional security for co-located retail transactions
Signers joining from the same device will now be asked to do an additional step of verification. The primary device user will be prompted to enter a pin code to confirm they are with the secondary user, who will receive an email with said pin code (PLAT-6293 & RX-1799).
- Audience: Retail transactions, co-located multi-signers
- User roles: N/A
- Availability: Default change, but does not impact secondary signers with SSO or MFA nor does it impact secondary signers with a brand new account to Proof
- Release stage: General availability for retail
- Transaction types: All
Clarity for notary onboarding
To better clarify within the onboarding experience, we’ve added an explainer to ensure the appropriate phone number is entered to sync notary profiles with the NNA (NX-5929).
- Audience: All
- User roles: Notaries
- Availability: Default
- Release stage: General availability
- Transaction types: Future onboarding experiences
Keeping video front and center for Verify meetings
We believe Verify transactions need to provide a first-class experience for both client and agent. To ensure the agent feels in control and can view the recipient throughout the meeting, we’ve introduced a drawer component to keep video central even when deploying different tools (NX-5547).
- Audience: Premium & Enterprise
- User roles: Verify agents
- Availability: Default
- Release stage: General availability
Fixes
For Verify agents, it’s critical to understand what a client is doing and experiencing. Now, agents will have more updates and communication as clients move through credential analysis and decide to exit that flow or experience failures in the process (NX-5562).
- Audience: Premium & Enterprise
- User roles: Verify agents
- Availability: Default
Related
Create an Identify Transaction – Proof Help Center
An Identify transaction in Proof allows you to verify an individual's identity without requiring a signature, using methods like credential analysis, IAL2-compliant verification with fraud agent backup, or knowledge-based authentication, and can be created via API or EasyLink by configuring transaction details, adding recipient info, and optionally notifying colleagues, with each transaction verifying one person at a time and resulting in a detailed identity report for fraud prevention in sensitive processes.
Unraveling the Graceland Sale Fraud
The high-profile Graceland deed fraud case, involving forged documents and fake notarizations allegedly orchestrated by a non-existent entity to fraudulently foreclose on Elvis Presley's family trust property, exemplifies the growing threat of home title theft that targets vulnerable homeowners and highlights the importance of digital certificates, multi-step identity verification through Remote Online Notarization, and permanent audit trails to prevent and detect such fraud.
Proof Business Pro
Proof Business Pro is a comprehensive, pay-per-transaction platform offering online notarization starting at $25 per meeting, identity verification from $4 per person, and eSignature services at $4 per transaction, designed to streamline business operations with automated transaction management, robust security, and flexible workflows that enhance efficiency, reduce errors, and provide seamless, secure customer interactions anytime, anywhere.
Skip Identity Verification if Notary Personally Knows Signer – Proof Help Center
The Proof Help Center explains that for single-signer transactions where the notary personally knows the signer, Notaries Sourcing Transactions (NST) and enabled In-House Notaries (IHN) can use the Personally Known to Notary (PKN) method to bypass Knowledge-Based Authentication and Credential Analysis, streamlining the process by selecting the "Personally known to notary" option during transaction setup, though this method is restricted to new, internal transactions with single signers and is unavailable to On-Demand Notaries (ODNs) or overflowed transactions.
Identity Verification Overview – Proof Help Center
Proof's identity verification for notarizations varies by notary commission state and transaction type, offering four methods: IAL2-compliant verification (credential analysis plus selfie comparison), multi-step verification (combining knowledge-based authentication, credential analysis, and/or selfie comparison), personal knowledge of identity (notary personally knows the signer), and credible identifying witness (a verified witness vouches for the signer).
How Financial Institutions Can Keep Customers Safe with Authentication
The article emphasizes that financial institutions must implement strong, layered, and biometric-based authentication methods—moving toward passwordless solutions and combining identity verification with fraud intelligence platforms like Proof—to effectively combat rising threats such as account takeover, credential stuffing, and SIM-swapping, thereby protecting customer assets, maintaining trust, and ensuring regulatory compliance.