2025-11-03 Proof Release Notes – Proof Help Center
The November 3, 2025 Proof release introduces a new Defend Risk Score that boosts fraud detection by over 33% using recipient behavior and history data, a Mark as Safe feature for Risk Routing customers to exempt trusted recipients from holds for a set period, and an API enhancement allowing expiration times to be updated without recalling transactions, benefiting especially real estate clients.
Summary: New Defend Risk Score significantly improves fraud detection, now mark recipients as safe for Risk Routing customers, and make API-based changes to expiration times without recalling the transaction.
Enhancements
DEPLOY-1216 shipping on November 03, 2025
Defend Risk Score
The new Defend Risk Score brings industry-leading confidence and trust in every transaction at levels never before seen. By incorporating risk signals about who a recipient is, how they are behaving on the platform, and their previous history across the Proof network, the new Risk Score increases fraud detection by over 33% from the last model while letting legitimate users continue to transact without friction (DFND-236).
- Audience: Available for all customers of Defend
- User roles: User with the Defend Role enabled
- Availability: On by default for Defend customers
- Release stage: General availability
- Transaction types: Future transactions
Mark as Safe
The new Mark as Safe feature enables customers who are utilizing Risk Routing to mark a recipient as “safe” after an investigation of a risky transaction that was put on hold. With this feature, the recipient will not be put on-hold for the remaining transactions associated with that recipient for a preconfigured period of time (DFND-579).
- Audience: All Defend customers that utilize the Risk Routing feature
- User roles: Customers with the Defend role enabled
- Availability: Configurable via organizational flags
- Release stage: General availability
- Transaction types: Future transactions
Change expiration date via API
Related to our change to respect the expiry time if set via the API, we now also support the ability to update the expiry time via the API without having to first recall the transaction. This change is especially useful for real estate customers, who were typically required to recall transactions in order to make changes (BIZ-8670).
- Audience: All customers can update the expiry time via the API
- User roles: All
- Availability: Opt-in (contact your Customer Success Manager)
- Release stage: General availability
- Transaction types: Future transactions that are not yet expired
Related
2026-07-27 Proof Release Notes DEPLOY-1324
The July 27, 2026 Proof release introduces a configurable rules engine for Defend fraud detection enabling dynamic global and customer-specific risk policies managed internally by Proof, an AI-generated plain-language risk summary in the Defend Risk tab and downloadable reports with user feedback options for Owners and Admins, and manual document template selection during uploads now available to Business customers upon request, enhancing fraud detection flexibility, transparency, and document handling efficiency.
Proof Defend Overview
Proof Defend is an AI-powered fraud detection tool that analyzes transactions using identity and behavioral data—such as email, phone, and location—to provide real-time risk scores, detailed identity reports, deepfake video detection, and alerts for suspicious activity, with a free 30-day trial available directly through the Proof portal.
SOP: Defend Self-Serve Trial Support – Proof Help Center
This internal SOP outlines procedures for supporting customers activating the free 30-day Defend self-serve trial via the Proof portal—including eligibility verification through Keystone flags, handling common issues like missing activation banners delivered via Pendo, and the escalation process for Enterprise cases.
Introducing Defend | Proof
Proof, a pioneer in online notarization, has developed Defend, the first signature platform with built-in fraud detection designed to continuously verify customer identity and protect businesses from costly forgery, impersonation, and falsified records in critical transactions such as wiring money and transferring property titles, addressing an $81 billion identity theft problem in the US.
Defend – Sophisticated Fraud Intelligence Platform
Defend is a sophisticated fraud intelligence platform that leverages over a decade of aggregated data, AI-driven deepfake detection, explainable AI, and network signals to monitor and secure every customer transaction—ranging from signatures and notarizations to video-based identity verifications—by flagging suspicious activities for review and providing a comprehensive 360° view of customer identity to protect against diverse fraud types including forgery, impersonation, and coordinated attacks.
Introducing Defend's New Fraud Model
Defend is Proof's advanced enterprise-grade fraud prevention model designed to protect critical real-time transactions by leveraging over a decade of diverse, high-value data and multi-signal inputs—including ID verification, behavioral, and consortium data—offering superior precision and adaptability compared to legacy models to minimize fraud and false declines during high-stakes digital interactions.