Access the Document-Level Audit Trail
Every document signed on Proof includes a tamper-sealed audit trail detailing each action, user, role, and timestamp, which can be accessed and reviewed by opening the completed document in the free Adobe Acrobat Reader app, clicking the paper clip icon to view attachments, and opening the audit trail attachment, with instructions provided for enabling the attachments panel and troubleshooting common issues.
The short answer: Every document signed on Proof includes a tamper-sealed audit trail that records every action taken on that document — who did it, their role, and when. To view it, you'll need the free Adobe Acrobat Reader app.
The audit trail captures the following for each action: action taken, user, user's role, and date and time stamp.
Access and Review an Audit Trail
To access your document-level audit trail, follow these steps in Adobe Acrobat Reader:
- 1.Open the completed document in Acrobat Reader.
- 2.Click the paper clip icon in the right sidebar to see attachments.
- 3.Double-click the attachment to view the audit trail in a new Acrobat Reader tab.
Show the Attachments Panel
If the paper clip icon isn't visible in the sidebar, follow these steps to enable the Attachments panel:
- 1.Click View in the top menu.
- 2.Hover over Show/Hide.
- 3.Hover over Side Panels.
- 4.Select Attachments to display the panel, then open the audit trail.
You can also click the magnifying glass in the upper right corner of Acrobat Reader and search for "attachments" to reveal the paper clip panel.
Troubleshooting
If your document required multiple notary meetings: You may see the message "At least one signature has problems." This message is generated by Adobe and doesn't indicate an issue with your document. The audit trail attached to your document reflects the final, valid notarization.
Summary Checklist
- Downloaded Adobe Acrobat Reader (free) if not already installed.
- Opened the completed document in Acrobat Reader and clicked the paper clip in the sidebar.
- Double-clicked the attachment to open the audit trail.
- If the paper clip wasn't visible, enabled it via View > Show/Hide > Side Panels > Attachments.
If you are still unsure, the support team is available to help. You can submit a support request or chat with them from any page in the app.
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Proof generates two audit trails for every completed transaction: a transaction-level audit trail providing a high-level summary of key signing events (such as signer details, ID verification, and seal application) reflecting only the most recent transaction, and a more detailed, tamper-sealed document-level audit trail embedded within the document itself that records all actions on the document and is viewable in Adobe Acrobat, with both accessible to anyone who has access to the document.
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