Cancel a Transaction – Proof Help Center
The Proof Help Center guide for organizations explains that transactions can be permanently cancelled only if they have been sent but not completed—such as when sent to the wrong email, signer count changes, duplicates, or document changes—while errors like incorrect tag placement or witness needs should be corrected during the notary meeting; it details which transactions are cancellable (real estate expired, business sent but incomplete), how to cancel via the Transaction Actions menu in the Proof account, and emphasizes that cancellation is irreversible and inaccessible to customers.
Audience: Organizations
You can cancel a sent transaction that hasn't been completed yet — but cancellation is permanent and can't be undone. If the error can be fixed during the notary meeting, do that instead.
Cancelling vs. Correcting During the Meeting
- If the transaction hasn't been sent yet, you can edit or delete the draft rather than cancelling.
- Depending on your organization's settings, it may be possible to correct errors during the meeting using notary tools.
Cancel when:
- The transaction was sent to the incorrect email address
- The number of signers has changed
- A duplicate transaction was created
- Documents have changed
Correct during the meeting when:
- The signer needs to use a witness
- The tags were placed incorrectly
Cancelling a transaction is not reversible. Cancelled transactions are no longer accessible to your customers.
Which Transactions Can Be Cancelled
- Real Estate: Expired transactions only
- Business: Sent but not yet completed
You can also edit transactions that haven't been attempted by signers yet. If editing isn't possible, determine whether the error can be corrected during the meeting before cancelling.
How to Cancel a Transaction
- 1.Log in to your Proof account.
- 2.Select Transactions from the left navigation menu, then find and open the desired transaction.
- 3.Select the Transaction Actions button in the upper right corner of Transaction Details.
- 4.Select Cancel transaction, then select Delete in the confirmation pop-up. You'll return to your Transactions page once the transaction is deleted.
Summary Checklist
- Confirm the transaction has been sent but not completed.
- Determine whether the error can be corrected during the meeting instead.
- Cancel from Transaction Details using the Transaction Actions menu.
Still unsure? Our support team is happy to help. Submit a support request or chat with us from any page in the app.
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Proof General Terms
The Proof General Terms, last updated June 19, 2026, govern all Users accessing the Platform—including Subscribers, End Users, Participants, Notary Users, and Verification Portal Users—requiring acceptance via agreement and mandating individual arbitration instead of jury trials or class actions, with detailed definitions and remedies outlined in the document.
What's New at Proof in April 2026
In April 2026, Proof launched several speed and efficiency-focused updates including a redesigned, streamlined transaction creation form with integrated eligibility checks, prebuilt Transaction Templates for Business Pro and Pro+ users to simplify workflow setup, and new copy/paste shortcuts for document tagging across multiple portals to accelerate transaction processing.
Recipient Experience FAQs
The Business Pro plan on Proof supports multi-signer transactions through co-located signing (multiple signers together on one device), split signing (signers in different locations signing separately with separate fees), and concurrent signing (signers in different locations signing simultaneously in one meeting), requires individual identity verification for each signer, allows inclusion of representative signers, and supports various types of witnesses via the Notarize Network.