Proof

Check Status for Orders Sent to Closing Concierge

Title agents and lenders can monitor the status of orders sent to Closing Concierge either through the Transactions page in their Proof account—where the Order Progress column shows detailed statuses like Received, Preparing Order, various Hold reasons, and In QC—or programmatically via the API by retrieving the transaction's order_progress property, which corresponds to these defined status stages.

Audience: Title Agents and Lenders

The short answer: You can check the status of any order sent to Closing Concierge directly from your Transactions page or via the API using the order_progress property.

Order Status Definitions

The Order Progress column in the Transactions page displays the high-level status of each order. Below are the definitions for each Closing Concierge status:

  • Received: The order has been received by closing operations.
  • Preparing Order: Closing Operations is actively preparing the order.
  • Hold-FCD: Closing Operations has requested the final closing disclosure and is waiting on it to be provided.
  • Hold-eNote: There is an issue with the eNote. Closing Operations is waiting for a new eNote.
  • Hold-Name: There is an issue with the signer's name causing a delay in order processing. Closing Ops has contacted the closer, title agent, or SOP-specified contact for more information.
  • Hold-Other: There is an issue with the transaction unrelated to the closing disclosure, eNote, or signer name.
  • In QC: The transaction is in a final quality review check before being sent to the signers.

Check Your Order Status

To check your order status in the UI, log in to your Proof account and follow these steps:

  1. 1.Click Transactions to open a list of your transactions.
  2. 2.Click Open orders from the menu on the left.
    • Use the search and/or filtering tools at the top of this screen if desired.
  3. 3.Check the Order Progress column for the desired order.

Check Status Via API

To check Closing Concierge order status programmatically, retrieve the transaction via the API and look for the order_progress property.

  1. 1.Retrieve a transaction following the instructions in the API documentation.
  2. 2.Look for the order_progress property returned on the transaction object.
    • This value matches the statuses displayed in the UI and as defined above.

Summary Checklist

  • See order status in the Transactions page
  • Check detailed order progress in Open Orders

If you are still unsure, the support team is available to help. You can submit a support request or chat with support from any page in the app.

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