Create an Online or Hybrid Closing for Lenders – Proof Help Center

Overview

Lenders can create fully online eClosings or hybrid closings for their signers. Hybrid closings allow signers to complete wet-signature documents in person and finalize remaining documents online with a notary. eClosings are fully digital— all documents, including the eNote, are completed online in a live video session.

Steps to Create a Closing

1. Start a New Transaction

1. 1.Select Transactions from the navigation panel on the left.
2. 2.Click Send new transaction or Place an order.
3. 3.Select Close.
4. 4.Select the type of closing from the options listed (hybrid or eClosing).

2. Enter Property and Collaborator Information

1. 1.Type the property address.
2. 2.Select Enter contact information or Search organization name or ID.
3. 3.Provide the primary title collaborator's information by typing the contact information or searching for the title agency's name or ID number.
4. 4.Select the desired underwriter from the dropdown menu, if available.

3. Choose Closing Type

• ​For hybrid closings, select Continue with hybrid closing.
• ​For eClosings, select Continue with eClosing.

4. Add Transaction Details

1. 1.(Optional) Provide a file and/or loan number to make it easier to find the transaction later, or (for Command Center customers) add a cost center.
2. 2.Select the desired option for secondary ID requirements under Is a secondary ID required for recipients on this transaction?
3. 3.Add CC contacts if desired.

5. Add Signers and Contacts

1. 1.Provide signer details or select from your saved recipients.
   • ​Add a representative signer if applicable.
2. 2.If any documents require more than one signer, click Add recipient to add more (does not include witnesses; witness requirements can be added later).
   • ​Set the signing order for a transaction with multiple signers if needed.
3. 3.Click Add contact to add your closing team to a transaction.
   • ​Check the Visible to signer box unless you want to hide the contact from your signers.
   • ​Repeat as desired.

6. Upload and Prepare Documents

1. 1.Click Upload a document to add documents.
2. 2.Prepare uploaded documents by adding fields for signers to fill out and sign.
   • ​If you use Proof Closing Operations, you can skip this step.
   • ​Review document requirements as needed.

For eClosings Only

• ​Select the upload region to upload an eNote, or select Wet sign to review the information.
• ​Select who will conduct the meeting for eClosings. If you have internal notaries, you can assign a specific notary or choose Unassigned to allow any notary from your team to handle the closing.
• ​(Optional) Select the toggle to turn ON credible identifying witness if you have this feature enabled.

7. Schedule and Finalize

1. 1.Select a date range or specific date to schedule the closing.
2. 2.Click the + Add new note button to type a message to the notary who handles the call.
   • ​You can also add Notary Instructions for all transactions if you type the same instructions for every transaction.
3. 3.Add a personal note to your signers, if desired.
4. 4.Add instructions for the Proof Closing Operations Team (if applicable):
   • ​If you send transactions to Proof Closing Ops, use this box to indicate if a witness is required. The Closing Ops Team will add this requirement to your documents.
5. 5.Click Send transaction or Place order to complete the process.

Summary Checklist

• ​Navigate to Transactions and select Send new transaction or Place an order.
• ​Select Close and choose your closing type (hybrid or eClosing).
• ​Provide property address and title collaborator information.
• ​Add signer details, upload documents, and prepare any fields for signing.
• ​Schedule the closing, add notary notes if needed, and select Send transaction or Place order.

If you need further assistance, contact Proof Support for help.