Delete Payment Method for Your Personal Account – Proof Help Center
To delete a payment method from your personal Proof account, click your initials in the upper right corner, go to Account information, find the Payment method section, and select the trash can icon next to your payment method to remove it, with a confirmation message appearing upon successful deletion.
The short answer: Here's how to delete a payment method from your personal account — whether you're an individual user, a notary, or a user associated with an organization.
If you're a notary or managing billing on behalf of a business or real estate organization, these articles may be more relevant:
- Billing and payments overview for notaries
- Billing and payment overview for organizations
Depending on your account type, a payment method may be required to send transactions or access documents.
Delete your credit card information
- 1.Select your initials in the upper right corner of your account.
- 2.Select Account information.
- 3.Navigate to the Payment method section.
- 4.Select the trash can icon to the right of your payment.
A confirmation message appears in the upper right corner of your account and the payment method is removed.
Summary Checklist
- Navigate to your Initials → Account information → Payment method.
- Select the trash can icon to delete your current payment method.
Still unsure? Contact Proof Support for help.
Related
Update Payer Settings for Your Organization's Transactions – Proof Help Center
The Proof Help Center article explains how organizations can update their payer settings to choose whether their account or the recipients pay for transaction costs by navigating to Settings > Billing & payment > Payer settings, selecting either "Charge this account" or "Charge recipients," and saving the changes, with additional support available if needed.
Your Active EasyLinks and Payment Settings
Organizations and Notary-Sourced Transaction Notaries (NSTs) can view a detailed summary of their active EasyLinks and their payment configurations—whether paid by the organization, recipients, or sponsors—by logging into their Proof account and navigating to Settings > Billing & Payment > Payer Settings, where the EasyLink payment summary is displayed, or contact support if no active EasyLinks appear.
Update Your Notary Account Email Address – Proof Help Center
To update your notary account email address, log into your profile by selecting your initials, go to Account information, click Edit to change your email to one you can access (necessary for password resets), save the changes, and note that if you are a notary, certain profile updates may require re-approval before proceeding.
Change Co-Branded Header for Signer Landing Pages – Proof Help Center
The article explains how to change the style of the co-branded header on Proof's signer landing pages, where your organization's logo appears alongside Proof's, by navigating to Settings > Brand Customization > Change header style, selecting a preferred style, and confirming the change, with additional guidance available for updating the logo itself or contacting Proof Support.
Add and Manage Your Logo – Proof Help Center
The Proof Help Center guide instructs organizations to upload, update, or remove their brand logo—requiring a .PNG or .JPG file at least 36 pixels tall and under 250KB—via the Brand Customization settings in their account to display custom branding on Proof landing pages and emails accessed through their organization's links, while providing a step-by-step process and support options.
Enable Login Multi-Factor Authentication (MFA) for Your Organization – Proof Help Center
The Proof Help Center article explains how organization owners and admins can enable mandatory login multi-factor authentication (MFA) via SMS or authenticator app for all team members—including all notary accounts and Pro/Premium tiers—by toggling the MFA setting in Team Security, which overrides individual user settings and prompts users to authenticate with a 6-digit code at next login.