How do I delete my Proof account?

Log in to your Proof account, select your initials > Data & Privacy, then choose Start process next to Account deletion. If eligible, click Send verification code, then enter the code from your email to confirm deletion.

Who is eligible for self-service account deletion on Proof?

Individuals who verified their email, created their own account for their own transaction, are not associated with an organization account, and have no completed transactions (or only ones where they were the signer) are eligible.

What happens to my data and documents when I delete my Proof account?

Your personal data, including IP addresses, is wiped (replaced with stars), documents are no longer viewable, third-party vendors are contacted to remove ID photos, and the transaction is no longer searchable by your personal information; it remains findable only by transaction ID with no user data displayed.

What if I'm not eligible for self-service deletion?

You’ll be directed to a privacy request form to ask the Privacy Team to delete your account, and they may need to verify your identity—allow up to 10 business days for a response.

Delete Your Individual User Account – Proof Help Center

Individual users who meet specific criteria—such as having a verified email, creating their own account for personal transactions, not being linked to an organization, and having no or only signer-completed transactions—can delete their Proof account themselves via the Data & Privacy settings, which removes their personal data and makes documents unviewable while preserving transaction records without personal information, whereas users who do not meet these criteria must contact the organization's admin or submit a privacy request form.

The short answer: Individual users can delete their own account if they meet specific eligibility criteria.

If your account is associated with an organization's account, contact the owner or administrator of the organization's Proof account instead.

Who Can Do This

Self-service account deletion is available to individuals who meet all of the following criteria:

Verified their email address
Created their own account to complete their own transaction (they were not sent a transaction by a business)
Are not associated with an organization account at Proof
Do not have completed transactions in their account, OR the completed transactions only include them as the signer

If you don't meet the criteria for self-service deletion, you can submit a form to the Privacy Team to request that your account be deleted.

How It Works

When your account is deleted, the transaction still exists, however:

Your personal data, including IP addresses, is completely wiped out (replaced with stars).
Documents are no longer viewable.
Any third-party vendors are contacted to remove photos of your IDs.
The transaction is no longer searchable by your personal information, including email address. This record is findable using the transaction ID; no user data is displayed.

If you completed transactions with a notary, your information remains in the notary's journal, which is their personal property. Notary journals on the Proof platform cannot be tampered with or deleted.

Delete Your Account

1.Select your initials in the upper right corner and choose Data & Privacy.
2.Select Start process next to Account deletion.
3.If your account is eligible for self-service deletion, a confirmation prompt will appear. Select Send verification code — you'll receive an email with a code to enter and confirm the deletion.
4.If your account isn't eligible for self-service deletion, you'll be directed to a privacy request form instead. The Privacy Team may need to verify your identity — allow up to 10 business days for a response.

Summary Checklist

Select your initials in the upper-right corner and choose Data & Privacy.
Select Start process next to Account deletion.
If eligible, select Send verification code and enter the code from your email.
If not eligible, complete the privacy request form — allow up to 10 business days for a response.

Still Unsure?

Our support team is happy to help. Submit a support request or chat with us from any page in the app.