Resources for Title Agents

Welcome to Proof!

Title agents supporting digital closings often have questions about how remote online notarization works, how signers prepare for online signing, and how the closing process changes in a digital environment.

The resources below walk through each part of that experience, from foundational concepts to operational workflows. Some explain how remote online notarization works and how the Proof platform fits into the closing process. Others focus on practical topics like account setup, signer readiness, identity verification requirements, and transaction coordination.

Together, they provide the context title teams need to support remote online notarization transactions with confidence.

Intro to Proof

What it is:

An overview of Proof and how the platform enables secure digital real estate closings through remote online notarization and identity verification.

When to use it:

Start here to understand what Proof is, how the platform supports digital closings, and how organizations across the real estate industry use it to complete notarized transactions online.

How to Sign Up For Proof

What it is:

A foundational explanation of remote online notarization and how digital notarization works in a mortgage closing.

When to use it:

Use this resource to understand the core concept of RON and how the notarization process works in a digital closing environment.

End-to-End Process Workflow

What it is:

A step-by-step walkthrough explaining how title agents create a Proof account and configure their organization to begin collaborating on remote online notarization transactions.

When to use it:

Follow these instructions when setting up your organization’s account or onboarding additional members of your team to the platform.

Understanding the Title Process with Proof

What it is:

An overview of how the closing process works when remote online notarization is used. It explains how title teams collaborate with lenders, upload documents, coordinate signing sessions, and access completed records within the platform.

When to use it:

Review this resource to understand how remote closings are coordinated and how transactions progress from document preparation through completed records.

What Is Remote Online Notarization (RON)?

What it is:

An overview of how remote online notarization works and why title companies are adopting digital closing workflows. It explains the benefits of RON, how the signing process works, and how identity verification and compliance are maintained during a digital closing.

When to use it:

Review this resource to understand the fundamentals of remote online notarization and how the digital signing experience works for title teams and signers.

Preparing Signers for Remote Online Notarization

What it is:

Guidance on how to prepare signers before a remote closing. It covers eligibility considerations, technology requirements, identity verification steps, and what signers should expect during the notarization session.

When to use it:

Use this resource when preparing borrowers for a remote closing so they understand the technology requirements, identity verification steps, and the live notarization session.

Remote Online Notarization (RON) FAQ for Title Agents

What it is:

A detailed FAQ covering how remote notarization works, including the signing session, identity verification process, notary requirements, and compliance considerations.

When to use it:

Reference this document when operational or compliance questions come up about how remote online notarization works in practice.

Incident Priority Levels and Support

Priority Level Conditions

• ​Level 1: Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
• ​Level 2: Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
• ​Level 3: Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).

Conditions for Closure of Help-Desk Ticket

• ​Level 1: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
• ​Level 2: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
• ​Level 3: The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.

Cumulative On-Demand Notary Availability Downtime (in a given calendar month as measured by Proof monitoring systems, converted to minutes)

• ​Up to 240 minutes: No On-Demand Notary Downtime Credit
• ​241-360 minutes: 1%
• ​361-480 minutes: 3%
• ​481-600 minutes: 5%
• ​601 minutes or greater: 7%

Platform Availability Percentage (in a given calendar month as measured by Proof monitoring systems)

• ​99.9% or higher: No Platform Downtime Credit
• ​97% - 99.9%: 1%
• ​95% - 97%: 3%
• ​93% - 95%: 5%
• ​Below 93%: 7%

Incident Priority Response Times