Enable Camera and Microphone in a Browser – Proof Help Center
The Proof Help Center explains that to start notarization, users must enable camera and microphone access in their browser to record a secure video and audio session, providing step-by-step instructions for granting permissions, troubleshooting missed prompts, and additional support options for mobile users, organizational devices, or other issues.
To begin your notarization, your browser needs permission to use your camera and microphone. Select your browser below for a quick guide on how to enable these settings on your device.
Why Does Proof Need My Camera and Microphone?
When you sign a document in front of a notary on Proof, your video and audio are recorded through the platform to create a secure, verified record of your notarization session.
When Proof checks your device, your browser will usually ask for permission automatically. When prompted, simply click Allow and you're good to go. If you missed the pop-up or previously denied access, follow the instructions for your browser.
Summary Checklist
- Confirm your device meets the minimum system requirements.
- Click Allow when your browser prompts you for camera and microphone access.
- If you missed the prompt, open proof.com and follow the instructions for your browser.
Still Unsure?
- If you're on a phone, read the article on enabling camera and microphone access for mobile.
- If you're on a work or organization-issued computer, contact your IT team.
- For all other issues, contact Proof Support.
Related
If Your Speaker or Microphone Isn't Working in Your Browser – Proof Help Center
The Proof Help Center advises that if your speaker or microphone isn't working during a notarization meeting, common causes include browser permissions, device settings, or conflicting apps, and recommends troubleshooting by checking device updates, internet stability, audio input/output settings, muting status, closing competing apps, and ensuring the Proof site is unmuted in the browser, while also suggesting using in-meeting chat or phone audio as alternatives.
What You Need for Online Notarization
To complete an online notarization, you must be at least 18, have six months of credit history, a U.S. address, and a U.S. document intended for use in the U.S., and be prepared with a U.S. SSN or ITIN for identity verification, a government-issued photo ID (and possibly a secondary ID), a valid email, and a device with audio and video capabilities to ensure a secure and compliant live video session.
Hardware and System Requirements for Notaries – Proof Help Center
The Proof Help Center specifies that notaries need a personal computer (Windows 10+, Mac OS X Leopard+, or Chromebook) with at least 4GB RAM and Intel Core i5, internet with ping under 30ms and minimum 5mBit upload/20mB download speeds, the latest Google Chrome browser with cookies enabled and no ad blockers, a 19-inch monitor with at least 1366x768 resolution (two recommended), a microphone, speakers, and a webcam with minimum 780p resolution, while optional peripherals include a sound-reducing headset, mouse, keyboard, and printer.
What to Expect During Online Notarization with Proof
The article explains the step-by-step process of online notarization with Proof, detailing how users can start by uploading documents themselves or responding to an invite, then proceed through entering personal information, confirming location, and verifying identity to complete the notarization securely and efficiently.
Required Hardware and Software to Complete Transactions on Proof
To complete transactions on Proof, users need a modern computer, smartphone, or tablet with an autofocus camera supporting h264, functional audio devices, Adobe Acrobat Reader, a stable broadband internet connection with at least 5 Mbps upload and 20 Mbps download speeds, and must use a supported web browser (Chrome, Firefox, Edge, Safari) or the Notarize mobile app—except for real estate closings, which require a web browser and are not supported on the mobile app.
Fully Online Closing Overview
A fully online closing allows you to complete all signing and notarization steps remotely using a device with camera and microphone, requiring identity verification via SSN/ITIN or photo ID, a U.S. address, and a live video session with a notary, all facilitated through the Proof platform without any printing or in-person appointments.