File Size and Format Requirements
Documents must be uploaded as full, digitally created PDFs (not photos or scans) saved at 100% magnification with dimensions of 8.5 x 11 inches, each file under 30MB and all files combined under 500MB, to ensure proper signature and notary placement and document clarity.
File Format
Always upload a PDF — ideally one created directly from a digital document, not a photo or scan of a printed page. This ensures your final signed copy looks correct.
- Upload the full document: Do not upload just the signature page. The entire document is needed so signatures and notary stamps are placed correctly.
- Export as a PDF from your word processor: Use the export or "Save As PDF" feature in tools like Google Docs, Microsoft Word, or Pages. Avoid printing and scanning, as digitally created PDFs keep text sharp and layout intact.
- Save at actual size (100% magnification): If your PDF is saved at a reduced zoom level (e.g., 25%), signatures or text added later may appear tiny and unreadable. In Adobe Acrobat, check this via File > Properties > Initial View > Magnification and ensure it's set to 100%.
Don't upload a photo of your document. Phone photos make signatures too small and may cause your document to be rejected. Always export a PDF directly from the original file.
File Size
- Each file must be under 30MB.
- All files combined for one transaction must be under 500MB.
- Document dimensions should be 8.5 x 11 inches.
Summary Checklist
- Uploading a PDF, not a photo or image file.
- Included the full document, not just the signature page.
- PDF saved at 100% magnification (actual size).
- File is under 30MB.
- All files for this transaction are under 500MB combined.
- Document dimensions are 8.5 x 11 inches.
Still unsure? Contact Proof Support for help.
Related
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Fill Out Documents Before a Meeting – Proof Help Center
The Proof Help Center explains that with the "Sign Ahead" feature, users can fill out text fields, checkboxes, radio buttons, and dates on non-notarized documents before meeting with a notary, but cannot complete fields or signatures on notarized documents until the meeting, and after completing all available pre-meeting fields, users select "Next document" to review others and then "Continue" to verify identity and join the notary meeting.
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To eSign a document sent by an organization via Proof, open the invitation email from noreply@proof.com, click "Sign Document Now," review and complete the document including any pre-populated fields, add your digital signature or initials to required fields, and finalize by selecting "Complete signing," with options to resume later or get support if needed.
Audit Trails Overview
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eVault & eOriginal Integration Overview
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Set Signature Options for Signers – Proof Help Center
The Proof Help Center explains that users can configure signer signature options by enabling at least one of three methods—handwritten, uploaded image, or text-based signatures—via the organization account's Settings under Transaction settings, where changes are saved after selection.