Force-complete a transaction – Proof Help Center
Force Complete is a tool for organization owners and admins to manually finalize stuck transactions on the Proof platform—such as incomplete multi-signer signings or unsigned eNotes—by logging the action, finalizing eNotes as-is, marking documents as "rejected," and updating transaction statuses, but it cannot be undone and is unavailable to individual users who must start new transactions instead.
Audience: Organizations
What is Force Complete?
Force Complete is a tool available to organization owners and admins when a transaction gets stuck because the Proof platform can't recognize all requirements as completed. This can happen for several reasons:
- One signer on a multi-signer Sign transaction didn't complete all their assigned fields.
- A signer finished a notarization but never signed the included eNote.
- One signer on a multi-signer transaction didn't attend their meeting, while the other signer completed theirs.
If you're an individual who uploaded your own document, your transaction cannot be force-completed. To make changes or correct errors, begin a new transaction instead.
What happens when you force complete
Before proceeding, note that force-complete cannot be reversed or undone. When you use it:
- The action is logged in the transaction Activity Log.
- Any associated eNotes are finalized in their current state.
- Documents completed this way will display a "rejected" status.
How to Force-Complete a Transaction
- 1.Go to Transactions
- Select Transactions from the navigation menu on the left.
- 2.Find and open the transaction
- Locate the stuck transaction and select it to open.
- 3.Open transaction actions
- Select Transaction actions in the upper right corner of the Transaction details page.
- 4.Select Force Complete
- Choose Force complete from the dropdown menu.
- 5.Review and enter a reason
- Read through the warnings carefully, then type your reason for force completing the transaction.
- 6.Confirm
- Select Force complete again to confirm. A confirmation message will appear if it was successful.
What updates automatically
Once confirmed, the following changes happen immediately:
- Transaction status updates based on type:
- Notarizations: Complete with rejections
- Sign transactions: Complete
- The signer's status updates to Complete.
- The outcome is recorded in the Activity Log.
Summary Checklist
- Confirm the transaction was not uploaded by a signer — if it was, start a new transaction instead.
- Confirm you're an owner or admin for the organization that sent the transaction.
- Understand that force-complete cannot be undone.
- Navigate to the transaction via Transactions in the left nav.
- Use Transaction actions → Force complete, enter a reason, and confirm.
- Verify the transaction status updated correctly in the Activity Log.
Still unsure? Contact Proof Support for help determining whether force-complete is the right option, or if your transaction needs to be restarted.