Get Support from Proof – Proof Help Center
Proof Support offers assistance via email, phone, and live chat during specified business hours, with a 24/7 AI assistant named Ron for instant help, and users are advised to provide their email, task details, error screenshots, and device info when contacting support.
Whether you have a quick question or need technical assistance, Proof Support is available to help. This guide explains how to contact Proof Support via email, phone, or live chat during business hours. For support outside of those hours, the AI bot, RON, is available 24/7 to provide instant answers.
Before You Reach Out
Have the following information ready when contacting support:
- Email Address: The email address you use to log in to Proof.
- Task Description: The task you're trying to complete.
- Error Screenshot: A screenshot of any error message you encountered.
- Browser & Device Info: Your browser type and version, device type, and operating system version.
Hours of Operation
The Proof platform and the Notarize Network operate 24/7. Support teams are available during the following hours:
- Customer Support
- Monday – Friday: 8 am – 10 pm ET
- Saturday & Sunday: 8 am – 7 pm ET
- Closing Concierge
- Monday – Friday: 7 am – 10 pm ET
- Saturday & Sunday: Closed
- Network Community Operations
- Monday – Friday: 7 am – 7 pm ET
- Saturday & Sunday: Closed
How to Reach Us
Chat With Us
- 1.Click the Chat icon in the bottom-right corner of your screen.
- 2.Select New Conversation and enter your name and email address.
- 3.Chat with the automated assistant, Ron, 24/7 for immediate help.
- 4.To speak with a team member during business hours, type "human" to be connected with a support agent.
Email Us
For any questions, including help with the Proof platform or notary accounts, email: support@proof.com
Call Us
Customers with phone support included in their subscription tier can call Support during the same hours as email and chat support.
Related
Legal Terms Update (29 March 2024)
The Legal Terms Update dated March 29, 2024, defines three priority levels for incident impact on service functionality, specifies conditions for help-desk ticket closure based on incident resolution and response timelines, and outlines a tiered credit system for On-Demand Notary service downtime per calendar month.
Supplemental Terms
The Supplemental Terms document, last modified on June 19, 2026, outlines additional user-, service-, and use case-specific terms applicable to various categories such as Business entities, Notary Users, Subscribers, and specific services like In-House Notary and Real Estate, while also defining incident priority levels ranging from critical to minimal business impact based on the severity of service functionality disruption.
Legal Terms Update (25 June 2024)
The Legal Terms Update dated June 25, 2024, defines three incident priority levels based on business impact, specifies conditions for help-desk ticket closure including timeframes and subscriber response, outlines monthly downtime credit percentages for On-Demand Notary and platform availability based on minutes or percentage thresholds, and includes incident priority response times.
Proof Security Statement
Proof's Security Statement, last updated January 22, 2024, details that Proof implements and maintains comprehensive technical, physical, and organizational security measures compliant with multiple rigorous frameworks—including AICPA Trust Services Criteria (SOC2), NIST SP 800-53 Rev 5 at moderate level, WebTrust, Massachusetts CMR 17.00, and PCI DSS via third-party processors—and meets additional legal requirements such as HIPAA and FERPA, all validated through annual audits and assessments to protect user data from unauthorized access, disclosure, alteration, loss, or destruction.
Business Academy Training for Proof Platform Users
The Business Academy Training for Proof Platform Users offers comprehensive resources and interactive demos covering the notarization workflow, business account setup—including user management, payment settings, co-branding, multi-factor authentication, and single sign-on—and instructions on sending notarization requests to help users effectively utilize the Notarize platform.
Technical Account Manager Service Description
The Technical Account Manager (TAM) Service provides Subscribers with a dedicated, trained Proof specialist who understands their unique account and business processes to proactively monitor and manage technical health, swiftly resolve escalated issues, support lifecycle changes, and serve as a direct liaison to Proof product experts, ensuring minimized risk and maximized uptime under the governance of Proof's General Terms.