Legal Terms Archive
The Legal Terms Archive lists various updated legal documents from 2024 to 2026, including supplements and policies, while the Incident Priority Levels define three tiers of business impact with corresponding conditions for help-desk ticket closure based on resolution implementation or elapsed time.
Legal Terms Archive
Archived Legal Documents
Acceptable Use Supplement
- December 2025
- March 2025
- September 2024
Data Processing Addendum
- August 2025
Glossary
- March 2026
- October 2025
- September 2025
- March 2025
- December 2024
- September 2024
- June 2024
In-House Notary Supplement
- December 2024
Notary User Supplement
- June 2024
Privacy Policy
- June 2025
Proof General Terms
- March 2026
- October 2025
- September 2025
- August 2025
- March 2025
- December 2024
- September 2024
- June 2024
Real Estate Supplement
- September 2024
- June 2024
Subscriber Supplement
- October 2025
- September 2025
- March 2025
- December 2024
- September 2024
- June 2024
Incident Priority Levels and Conditions
Priority Level Definitions
- Level 1: Critical Business Impact
- The incident seriously affects the functionality of the services (or component thereof) and cannot be circumvented such that most of the significant functionality is available.
- Level 2: Significant Business Impact
- The incident partially affects the functionality of the services (or component thereof), but can be circumvented so that most significant functionality is available.
- Level 3: Minimal Business Impact
- The incident can be circumvented such that the services (or component thereof) can be used with only slight inconvenience. The problem is insignificant and has no significant effect on usability.
Conditions for Closure of Help-Desk Ticket
- Level 1: Resolved and closed when an incident resolution has been fully implemented.
- Level 2: Resolved and closed when an incident resolution has been fully implemented.
- Level 3: Resolved and closed when either (i) an incident resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of information reasonably believed to resolve the incident (communicated by email to the subscriber’s designated contact), and the subscriber has not responded. The incident can be reopened later if not resolved.
On-Demand Notary Availability Downtime Credits
Cumulative On-Demand Notary Availability Downtime (per calendar month):
- Up to 240 minutes: No credit
- 241–360 minutes: 1%
- 361–480 minutes: 3%
- 481–600 minutes: 5%
- 601 minutes or greater: 7%
Platform Availability Percentage and Downtime Credits
Platform Availability Percentage (per calendar month):
- 99.9% or higher: No credit
- 97%–99.9%: 1%
- 95%–97%: 3%
- 93%–95%: 5%
- Below 93%: 7%
Incident Priority Response Times
| Incident Priority | Acknowledgement Time (Business Hours) | Provision of Incident Resolution or Interim Process | If Interim Process Provided, Max Timeframe for Resolution |
|---|---|---|---|
| Level 1 | 1 hour | 8 hours | 36 hours |
| Level 2 | 4 hours | 24 hours | 5 days |
Personal Information Categories (California Law)
Personal Identifiers
- Sources: Directly from you; indirectly from you as you use services; notaries; data analytics providers; social networks; advertising networks; internet/mobile service providers; counterparties; credential analysis companies; identity verification services.
- For job applicants: Directly from you; background check providers; recruiters; recruiting software providers.
- Purpose: Provide services; communicate; protect and secure environment; verify, maintain, improve, upgrade, or enhance products/services; identify and repair errors; advertise/market.
- For job applicants: Assess application; satisfy legal obligations.
- Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties; single sign-on providers; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
California Customer Records Personal Information
- Sources: Directly from you; counterparties; credential analysis companies; identity verification services.
- For job applicants: Directly from you; background check providers; recruiters; recruiting software providers.
- Purpose: Provide services; communicate; protect and secure environment; verify, maintain, improve, upgrade, or enhance products/services; identify and repair errors; advertise/market.
- For job applicants: Process application; satisfy legal obligations.
- Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
Characteristics of Protected Classifications
- Sources: Directly from you; indirectly from you as you use services; notaries; data analytics providers; social networks; advertising networks; internet/mobile service providers; counterparties; credential analysis companies; identity verification services.
- For job applicants: Directly from you; background check providers; recruiters; recruiting software providers.
- Purpose: Provide services; communicate; protect and secure environment; verify, maintain, improve, upgrade, or enhance products/services; identify and repair errors; advertise/market; meet legal obligations.
- Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
Commercial Information
- Sources: Directly from you; indirectly from you as you use services; notaries; data analytics providers; social networks; advertising networks; internet/mobile service providers; counterparties.
- Purpose: Provide services; communicate; protect and secure environment; verify, maintain, improve, upgrade, or enhance products/services; identify and repair errors; advertise/market; meet legal obligations; maintain transaction records.
- Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
Biometric Information
- Sources: Directly from you; indirectly from you as you use services; internet/mobile service providers; credential analysis companies; identity verification services.
- Purpose: Provide services; communicate; protect and secure environment; verify, maintain, improve, upgrade, or enhance products/services; identify and repair errors; meet legal obligations; maintain transaction records.
- Recipients: Affiliates; technology service providers.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
Internet and Other Electronic Network Activity Information
- Sources: Indirectly from you as you use services; data analytics providers; social networks; advertising networks; internet/mobile service providers.
- Purpose: Provide services; detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity; verify, maintain, improve, upgrade, or enhance a service or device; identify and repair errors; advertise/market; perform analytics.
- Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; single sign-on providers; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
Geolocation Data
- Sources: Indirectly from you; devices you use to access services; data analytics providers; social networks; advertising networks; internet/mobile service providers.
- Purpose: Provide services; protect and secure environment; verify, maintain, improve, upgrade, or enhance products/services; identify and repair errors; advertise/market.
- Recipients: Advertising networks; social networks; technology service providers; customer relationship management providers; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; web mapping platforms.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
Sensory Data
- Sources: Directly from you; indirectly from you as you use services; internet/mobile service providers; credential analysis companies; identity verification services.
- Purpose: Provide services; communicate; protect and secure environment; verify, maintain, improve, upgrade, or enhance products/services; identify and repair errors; meet legal obligations; maintain transaction records.
- Recipients: Affiliates; technology service providers; counterparties.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
Professional or Employment-Related Information
- Sources: Directly from you; notaries; data analytics providers; social networks; advertising networks; counterparties; credential analysis companies; identity verification services.
- For job applicants: Directly from you; background check providers; recruiters; recruiting software providers.
- Purpose: Provide services; communicate; protect and secure environment; verify, maintain, improve, upgrade, or enhance products/services; identify and repair errors; advertise/market.
- For job applicants: Process application.
- Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
- For job applicants: Up to 7 years for non-hired applicants, barring any legally required additional retention period.
Non-Public Education Information
- For job applicants: Directly from you; recruiting software providers; background check providers; recruiters.
- Purpose: Process application.
- Recipients: Affiliates; background screening companies; technology service providers.
- Retention: Up to 7 years for non-hired applicants, barring any legally required additional retention period.
Inferences Drawn from Information to Create a Profile
- Sources: Indirectly from you; devices you use to access services; data analytics providers; social networks; advertising networks; internet/mobile service providers.
- Purpose: Provide services; advertise/market; perform analytics; maintain, improve, upgrade, or enhance products/services.
- Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; collaboration software providers; customer engagement and communication platforms; web mapping platforms.
- Retention: Length of business relationship plus any legally required additional retention period or as long as business needs require, whichever is longer.
Related
Data Processing Addendum
The Data Processing Addendum (DPA), effective June 19, 2026, supplements the Proof General Terms by defining roles, terms, and obligations related to personal information processing between Proof (Provider) and its corporate clients (Business), replacing prior supplements and applying to all users and services under the agreement.
Supplemental Terms
The Supplemental Terms document, last modified on June 19, 2026, outlines additional user-, service-, and use case-specific terms applicable to various categories such as Business entities, Notary Users, Subscribers, and specific services like In-House Notary and Real Estate, while also defining incident priority levels ranging from critical to minimal business impact based on the severity of service functionality disruption.
Proof Link Supplement
The Proof Link Supplement, effective September 29, 2023, governs Subscribers who incorporate links directing potential customers to Proof websites, requiring them to market services only under Proof Marks, maintain all necessary legal authorizations, and refrain from illegal or unethical practices while exercising their rights and fulfilling obligations under the agreement.
Premier Onboarding Service Description
The Premier Onboarding Service offers Proof Subscribers up to twelve hours of remote, time-and-materials consulting by Proof’s Solution Engineering team during business hours to facilitate rapid and effective use of the Proof Platform through activities such as validating business objectives and planning, with additional hours billable upon consent and governed by Proof’s General Terms or any separately negotiated agreements.
U.S. Postal Service Form 1583 Supplement
The U.S. Postal Service Form 1583 Supplement outlines additional terms for Subscribers using Proof's platform to enable their Customers to connect with a Notary for online notarizations of PS Form 1583 in compliance with USPS Domestic Mail Manual 508, detailing definitions of Customer, Acknowledgement, and Verification of Fact, and incorporating updated USPS guidelines on acceptable primary and secondary photo identification for identity verification.
Biometric Class Action Waiver and Arbitration Agreement
The Biometric Class Action Waiver and Arbitration Agreement, last modified on October 10, 2024, mandates that all disputes related to the processing of biometric data by Proof or its affiliates must be resolved through individual arbitration administered by JAMS in Boston or remotely, explicitly waiving any rights to class actions or jury trials, with arbitration governed by JAMS Rules and contact available via privacy@proof.com.