Overflow to the Notarize Network – Proof Help Center
Overflow is a feature for organizations with in-house notaries that, once enabled by Proof, automatically routes signer calls to the Notarize Network after a set wait time if in-house notaries are unavailable, except for transactions using Personally Known to Notary verification or when a Notary Panel is used.
Audience: Organizations
Overflow lets organizations use the Notarize Network of on-demand notaries as an automatic backup when their in-house notaries are unavailable.
Who can use this
Overflow is available to organizations that utilize in-house notaries. Once enabled, it is automatically applied to all transactions.
This feature must be enabled by Proof. If you're interested, contact your Customer Success Manager (CSM) or our sales team.
How it works
When this feature is enabled, you determine the maximum time a customer waits for one of your In-House Notaries (IHNs) before the call is routed to the Notarize Network.
For example, if Overflow is set to 5 minutes, a signer would be routed to the Notarize Network after waiting in your organization's queue for 5 minutes. The call will continue to ring in your queue but will likely be picked up quickly by an on-demand notary in the Notarize Network.
- If your organization uses a Notary Panel: Calls will not ring to your queue when the overflow threshold is met.
- If the transaction uses Personally Known to Notary to identify the signer: Overflow is not available for that transaction, as an on-demand notary would not likely be able to use that identity verification method.
Note: If an In-House Notary (IHN) from the parent organization is assigned to a transaction, the child organization will automatically use the parent organization's overflow time.
Summary Checklist
- Overflow is only available to organizations using in-house notaries — contact your CSM to enable it.
- Once enabled, set your preferred wait time before calls are routed to the Notarize Network.
- Overflow is not available for transactions using Personally Known to Notary identity verification.
Still unsure? Contact Proof Support for help.
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