Proof Business Pro | Completed Documents and Storage
The Proof Business Pro platform allows users to access completed transactions once payment is received, notifies businesses when transactions are complete, enables customers to download signed documents via email or their account, stores documents indefinitely, and categorizes incidents by priority levels ranging from critical to minimal business impact with specific conditions for help-desk ticket closure.
Completed Documents FAQs
How do I access a completed transaction?
Transactions initiated from a Business Pro account are returned to the account once completed. For transactions where the signers are responsible for payment, this happens after the receipt of payment.
Businesses are notified when a transaction is complete and ready for review. The transaction status on the Send & Manage tab will also refresh to “Completed.”
How does my customer access their completed transaction?
After completing a signing session, signers receive an email from Proof with a link to download their signed documents. At the end of the session, they also have the option to immediately download their documents or forward them to a third party.
Additionally, signers can log into their Proof account at any time to access previously completed documents or to start a new notarization or signing.
How long are documents stored on the Proof platform?
The Proof platform retains documents indefinitely.
Incident Priority Levels
Priority Level
- Level 1: Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
- Level 2: Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
- Level 3: Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Conditions for Closure of Help-Desk Ticket
- Level 1: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 2: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 3: The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
On-Demand Notary Availability Downtime Credits
Cumulative On-Demand Notary Availability Downtime (in a given calendar month as measured by Proof monitoring systems, converted to minutes):
- Up to 240 minutes: No On-Demand Notary Downtime Credit
- 241-360 minutes: 1%
- 361-480 minutes: 3%
- 481-600 minutes: 5%
- 601 minutes or greater: 7%
Platform Availability Downtime Credits
Platform Availability Percentage (in a given calendar month as measured by Proof monitoring systems):
- 99.9% or higher: No Platform Downtime Credit
- 97% - 99.9%: 1%
- 95% - 97%: 3%
- 93% - 95%: 5%
- Below 93%: 7%
Incident Priority Response Times
| Incident Priority | Acknowledgement Time (During Business Hours) | Provision of Incident Resolution or Interim Process | If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution |
|---|---|---|---|
| Level 1 | 1 hour | 8 hours | 36 hours |
| Level 2 | 4 hours | 24 hours | 5 days |