Proof Business Pro | Pricing and Platform FAQs
Proof Business Pro offers a free account with no setup or monthly fees, charging only per transaction with costs varying by transaction type, and allows businesses to choose whether they or the transaction recipients pay these fees, with detailed pricing, payment settings, and incident priority information available through their website and help center.
How much does Business Pro cost?
It’s free to create a Business Pro account, with no setup costs, platform fees, or monthly minimums. You only pay per transaction, making it a flexible, usage-based model perfect for most businesses.
The cost of each transaction on the Business Pro plan varies based on transaction type and what is required to complete the transaction.
Pricing and account details can be found by visiting the Proof Pricing Page. For additional information about notarization costs, see this Help Center article.
Who is responsible for paying transaction fees on the Business Pro plan?
Companies have the choice to pay for each transaction or require recipients to pay as part of the transaction process.
- If the recipient pays: The recipient is prompted to pay after completing the transaction. Neither the recipient nor the business can access the completed transaction until payment is made.
- If the business pays: The recipient completes the transaction without seeing any payment prompt. The transaction cost is charged to the business via the payment method listed under Billing Settings.
Note: This payer setting applies to all transactions within the Business Pro account. Account Owners and Admins can update this setting at any time under Payer Settings.
For a more detailed explanation, see this Help Center article.
Incident Priority Levels and Resolution
Priority Level
- Level 1: Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
- Level 2: Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
- Level 3: Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Conditions for Closure of Help-Desk Ticket
- Level 1: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 2: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 3: The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
On-Demand Notary Availability Downtime Credits
Cumulative On-Demand Notary Availability Downtime (in a given calendar month as measured by Proof monitoring systems, converted to minutes):
- Up to 240 minutes: No On-Demand Notary Downtime Credit
- 241-360 minutes: 1%
- 361-480 minutes: 3%
- 481-600 minutes: 5%
- 601 minutes or greater: 7%
Platform Availability Percentage and Downtime Credits
Platform Availability Percentage (in a given calendar month as measured by Proof monitoring systems):
- 99.9% or higher: No Platform Downtime Credit
- 97% - 99.9%: 1%
- 95% - 97%: 3%
- 93% - 95%: 5%
- Below 93%: 7%
Incident Priority Response Times
| Incident Priority | Acknowledgement Time (During Business Hours) | Provision of Incident Resolution or Interim Process | If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution |
|---|---|---|---|
| Level 1 | 1 hour | 8 hours | 36 hours |
| Level 2 | 4 hours | 24 hours | 5 days |
What integrations are available with the Business Pro plan?
The Business Pro plan does not include any out-of-the-box integrations or access to the Proof API. However, Proof's Adobe Sign integration is available, upon request.
To request access to Proof’s Adobe Sign integration, please contact Proof Support.