Proof Help Center
The Proof Help Center provides comprehensive resources and support for the Proof platform, covering product updates, transaction and document management, account administration, billing, security, notary procedures, troubleshooting, release notes, and integration solutions.
Proof Help Center Overview
Explore resources and support for the Proof platform, including upcoming features, transaction management, document preparation, account administration, billing, security, notary resources, troubleshooting, release notes, integrations, and support procedures.
Main Categories
- Proof Product Roadmap: Upcoming features, planned enhancements, and the future direction of the Proof platform.
- Completing Transactions: Guidance on completing notarizations as a signer or witness, eSigning documents, authenticating identity, and managing post-session activities.
- Prepare Documents: Instructions for uploading and preparing documents for notarization, adding fillable fields, and creating templates.
- Send & Manage Transactions: Information on creating, configuring, and tracking transactions, sending documents with EasyLinks, sending reminders, and maintaining records.
- Account & Organization Administration: Setting up users and accounts, customizing branding, configuring organization and transaction settings, and controlling access.
- Billing & Payment: Setting up payment methods, configuring transaction fee structures, handling organization billing, and adjusting notary fees.
- Notary & ID Verification Meetings: Preparing for or conducting notary meetings, enabling audio/video, joining meetings, using in-meeting tools, and adding or being a witness.
- Security & Identity Assurance: Security measures, identity verification, fraud prevention, and compliance tools.
- Notary Success Center: Notary-specific resources, policies, state guidelines, training materials, scripts, and tools.
- Troubleshooting: Resolving common technical issues such as connectivity problems, hardware issues, document errors, and identity verification challenges.
- Release Notes: Updates on the latest product enhancements, new features, and bug fixes.
- Integration Solutions: Extending functionality with integrations, implementing API connections, automating workflows, and customizing Proof.
- Support Team: Accessing internal support procedures, guidelines, and tools.
Popular Articles
- Proof Solutions Overview
- Will My Document Be Accepted?
- Capturing a Clear Photo of Your Passport
- Acceptable Forms of ID for Online Notarization
- Acceptable Forms of ID for the USPS Form 1583
- Verifying the Authenticity of Your Document
Community
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Customer Support Hours
- Customer Support: Monday – Friday: 8 am – 10 pm ET; Saturday & Sunday: 8 am – 7 pm ET
- Closing Concierge Team: Monday – Friday: 8 am – 10 pm ET; Saturday & Sunday: Closed
- Network Community Operations Team: Monday – Friday: 7 am – 7 pm ET; Saturday & Sunday: Closed