Proof Support Tiers
Proof offers three support tiers tailored to business size: Standard Support for small businesses includes basic support center access and email ticketing with a <24-hour response; Premier Support for mid-size businesses adds faster email response (<2 hours), chat, specialty real estate support, and API integration; and Enterprise Support for large corporations provides the fastest email response (<1 hour), emergency support within 30 minutes, phone support, custom contact options, and a dedicated Technical Account Manager.
Standard Support
For small businesses
Highlighted features:
- Proof support center
- Signer/notary meeting support
- System availability monitoring
- Online ticket/email management with target initial response time < 24 hrs
Premier Support
For mid-size businesses
Everything included in Standard Support plus:
- Online ticket/email management with target initial response time < 2 hrs
- Chat support
- Specialty support (Real Estate)
- API/connector integration support
Enterprise Support
For large corporations
Everything included in Premier Support plus:
- Online ticket/email management with target initial response time < 1 hr
- Emergency support (Severity Level 1) < 30 min
- Phone support
- Custom phone/email
- Dedicated Technical Account Manager
Related
Real Estate Academy Training for In-House Notaries
The Real Estate Academy Training outlines the process for in-house notaries to join a company's Notarize account, including being added by administrators, creating a detailed notary profile with required commissions and state documents, purchasing a mandatory digital certificate exclusively from IdenTrust, and submitting the profile for final approval before performing notarizations on the platform.
Legal Terms Update (30 September 2025)
The Legal Terms Update effective 30 September 2025 defines three priority levels for incident impact and resolution criteria, specifies conditions for help-desk ticket closure based on incident severity and response timelines, and outlines a tiered credit system for On-Demand Notary and Platform Availability downtime measured monthly.
Proof for Business Pro | Frequently Asked Questions
The Proof Business Pro FAQ provides detailed guidance on account setup, feature use, and advanced workflows, including definitions of incident priority levels—ranging from critical to minimal business impact—and specifies that help-desk tickets are closed upon full resolution for Levels 1 and 2, while Level 3 tickets close either upon resolution or after 10 business days following Proof’s communication of a proposed solution.
Legal Terms Update (29 September 23)
The Legal Terms Update dated September 29, 2023, defines three incident priority levels based on business impact severity, outlines specific conditions for closing help-desk tickets depending on priority level and response timelines, and specifies that no downtime credit is given for up to 240 minutes of On-Demand Notary service unavailability per calendar month.
Digital Closing Resources for Mortgage Lenders
The content provides mortgage lenders with comprehensive digital closing resources through Proof, including explanations of remote online notarization (RON), borrower preparation, operational workflows, strategic rollout guidance, and title process management to help lenders confidently implement and scale digital mortgage closings.
Proof Legal Glossary
The Proof Legal Glossary, last updated June 19, 2026, defines key terms related to Proof's digital notarization and certification services, including fees, legal entities, API access, electronic signature laws, notary regulations, business definitions, service capacities, and specific platform features like Certify and Close for securing digital content and conducting real estate transactions remotely.