Proof

Proof Support Tiers

Proof offers three support tiers tailored to business size: Standard Support for small businesses includes basic support center access and email ticketing with a <24-hour response; Premier Support for mid-size businesses adds faster email response (<2 hours), chat, specialty real estate support, and API integration; and Enterprise Support for large corporations provides the fastest email response (<1 hour), emergency support within 30 minutes, phone support, custom contact options, and a dedicated Technical Account Manager.

Standard Support

For small businesses

Highlighted features:

  • Proof support center
  • Signer/notary meeting support
  • System availability monitoring
  • Online ticket/email management with target initial response time < 24 hrs

Premier Support

For mid-size businesses

Everything included in Standard Support plus:

  • Online ticket/email management with target initial response time < 2 hrs
  • Chat support
  • Specialty support (Real Estate)
  • API/connector integration support

Enterprise Support

For large corporations

Everything included in Premier Support plus:

  • Online ticket/email management with target initial response time < 1 hr
  • Emergency support (Severity Level 1) < 30 min
  • Phone support
  • Custom phone/email
  • Dedicated Technical Account Manager