Proof Title Pro: Essential FAQs
The Proof Title Pro FAQs detail that most traditional documents can be notarized online with exceptions, requiring users to have a device with audio/video, a valid government-issued photo ID, and for some transactions, a U.S. SSN or ITIN or biometric selfie verification, while also providing links to acceptable ID types and system requirements.
What documents can be notarized online?
Most documents that can be notarized in the traditional paper world can also be notarized online. However, there are some exceptions and restrictions. Always check with your own attorneys, advisors, or document recipients if you have any questions about whether your documents can be remotely notarized.
For more information about restricted document types, see this Help Center article.
What does someone need to complete a transaction with Proof?
The following is required for transaction recipients to complete a with Proof:
- A device with audio and video capabilities. See the minimum system requirements here.
- A valid government–issued photo ID. Find the list of acceptable forms of identification here.
- For online closings and other transactions that leverage Knowledge-Based Authentication (KBA), a U.S. Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN).
If a signer is unable to complete Knowledge-Based Authentication (typically due to not having a U.S. Social Security Number) they may be asked to take a biometric selfie, which is then compared in real time to their government-issued ID. For real estate closings, this availability is contingent on underwriter approval.
What types of ID are accepted on the Proof platform?
Please view this Help Center article for the most up-to-date list of acceptable primary and secondary forms of identification.
Incident Priority Levels
Priority Level and Conditions
- Level 1: Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
- Level 2: Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
- Level 3: Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Conditions for Closure of Help-Desk Ticket
- Level 1: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 2: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 3: The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
On-Demand Notary Availability Downtime Credits
Cumulative On-Demand Notary Availability Downtime (in a given calendar month as measured by Proof monitoring systems, converted to minutes):
- Up to 240 minutes: No On-Demand Notary Downtime Credit
- 241-360 minutes: 1%
- 361-480 minutes: 3%
- 481-600 minutes: 5%
- 601 minutes or greater: 7%
Platform Availability Downtime Credits
Platform Availability Percentage (in a given calendar month as measured by Proof monitoring systems):
- 99.9% or higher: No Platform Downtime Credit
- 97% - 99.9%: 1%
- 95% - 97%: 3%
- 93% - 95%: 5%
- Below 93%: 7%
Incident Response Times
| Incident Priority | Acknowledgement Time (During Business Hours) | Provision of Incident Resolution or Interim Process | If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution |
|---|---|---|---|
| Level 1 | 1 hour | 8 hours | 36 hours |
| Level 2 | 4 hours | 24 hours | 5 days |
Related
U.S. Postal Service Form 1583 Supplement
The U.S. Postal Service Form 1583 Supplement outlines additional terms for Subscribers using Proof's platform to enable their Customers to connect with a Notary for online notarizations of PS Form 1583 in compliance with USPS Domestic Mail Manual 508, detailing definitions of Customer, Acknowledgement, and Verification of Fact, and incorporating updated USPS guidelines on acceptable primary and secondary photo identification for identity verification.
Proof Security Statement
Proof's Security Statement, last updated January 22, 2024, details that Proof implements and maintains comprehensive technical, physical, and organizational security measures compliant with multiple rigorous frameworks—including AICPA Trust Services Criteria (SOC2), NIST SP 800-53 Rev 5 at moderate level, WebTrust, Massachusetts CMR 17.00, and PCI DSS via third-party processors—and meets additional legal requirements such as HIPAA and FERPA, all validated through annual audits and assessments to protect user data from unauthorized access, disclosure, alteration, loss, or destruction.
Legal Terms Update (22 January 2024)
The January 22, 2024 legal terms update defines three incident priority levels based on business impact, specifies conditions for help-desk ticket closure including timeframes and resolution criteria, and outlines a tiered credit system for On-Demand Notary and platform availability downtime measured monthly, with credits ranging from 0% to 7% depending on the duration or percentage of downtime.
Proof Legal Glossary
The Proof Legal Glossary, last updated June 19, 2026, defines key terms related to Proof's digital notarization and certification services, including fees, legal entities, API access, electronic signature laws, notary regulations, business definitions, service capacities, and specific platform features like Certify and Close for securing digital content and conducting real estate transactions remotely.
Acceptable Use Supplement
The Acceptable Use Supplement, effective June 19, 2026, governs users of Proof's identity verification and fraud-prevention services by clarifying that users are solely responsible for interpreting risk scores and fraud indicators, prohibits use of the services for Fair Credit Reporting Act (FCRA) purposes or as consumer reports since Proof is not a Consumer Reporting Agency, and replaces the prior Defend Supplement within the Proof agreement framework.
Subscriber Supplement
The Subscriber Supplement, effective March 31, 2026, outlines terms for Subscribers accessing Services via Subscription Plans, specifying non-exclusive, non-transferable use during the Subscription Period—defined by Order Form or site/app activation—with responsibilities for compliance, potential suspension for violations, and auto-renewal provisions for plans activated through Order Forms.