Proof Title Pro: Essential FAQs
The Proof Title Pro FAQs detail that most traditional documents can be notarized online with exceptions, requiring users to have a device with audio/video, a valid government-issued photo ID, and for some transactions, a U.S. SSN or ITIN or biometric selfie verification, while also providing links to acceptable ID types and system requirements.
What documents can be notarized online?
Most documents that can be notarized in the traditional paper world can also be notarized online. However, there are some exceptions and restrictions. Always check with your own attorneys, advisors, or document recipients if you have any questions about whether your documents can be remotely notarized.
For more information about restricted document types, see this Help Center article.
What does someone need to complete a transaction with Proof?
The following is required for transaction recipients to complete a with Proof:
- A device with audio and video capabilities. See the minimum system requirements here.
- A valid government–issued photo ID. Find the list of acceptable forms of identification here.
- For online closings and other transactions that leverage Knowledge-Based Authentication (KBA), a U.S. Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN).
If a signer is unable to complete Knowledge-Based Authentication (typically due to not having a U.S. Social Security Number) they may be asked to take a biometric selfie, which is then compared in real time to their government-issued ID. For real estate closings, this availability is contingent on underwriter approval.
What types of ID are accepted on the Proof platform?
Please view this Help Center article for the most up-to-date list of acceptable primary and secondary forms of identification.
Incident Priority Levels
Priority Level and Conditions
- Level 1: Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
- Level 2: Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
- Level 3: Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).
Conditions for Closure of Help-Desk Ticket
- Level 1: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 2: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 3: The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.
On-Demand Notary Availability Downtime Credits
Cumulative On-Demand Notary Availability Downtime (in a given calendar month as measured by Proof monitoring systems, converted to minutes):
- Up to 240 minutes: No On-Demand Notary Downtime Credit
- 241-360 minutes: 1%
- 361-480 minutes: 3%
- 481-600 minutes: 5%
- 601 minutes or greater: 7%
Platform Availability Downtime Credits
Platform Availability Percentage (in a given calendar month as measured by Proof monitoring systems):
- 99.9% or higher: No Platform Downtime Credit
- 97% - 99.9%: 1%
- 95% - 97%: 3%
- 93% - 95%: 5%
- Below 93%: 7%
Incident Response Times
| Incident Priority | Acknowledgement Time (During Business Hours) | Provision of Incident Resolution or Interim Process | If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution |
|---|---|---|---|
| Level 1 | 1 hour | 8 hours | 36 hours |
| Level 2 | 4 hours | 24 hours | 5 days |