Proof Title Pro Identity Verification FAQs
Proof verifies signer identities across its Close, Notarize, Identify, and Sign solutions using a combination of Knowledge-Based Authentication (KBA), credential analysis, live notary verification, biometric selfie comparisons against government-issued IDs, and NIST IAL2-compliant methods, with additional live verification by Trusted Referees available when needed.
Identity Verification FAQs
How does Proof verify a signer’s identity during an online closing?
During a Close transaction, Proof verifies signer identities using:
- Knowledge-Based Authentication (KBA)
- Credential analysis
- Live notary verification
If a signer is unable to complete KBA (typically due to not having a U.S. Social Security Number), they may be asked to take a biometric selfie, which is then compared in real time to their government-issued ID.
How does Proof verify a signer’s identity during an online notarization?
During a Notarize transaction, Proof verifies signer identities using:
- Knowledge-Based Authentication (KBA)
- Credential analysis
- Live notary verification
If a signer is unable to complete KBA (typically due to not having a U.S. Social Security Number), they may be asked to take a biometric selfie, which is then compared in real time to their government-issued ID.
How does Proof verify someone’s identity during an identity verification request?
Proof’s Identify solution gives businesses the flexibility to combine multiple verification methods based on their specific use case, including:
- Knowledge-Based Authentication (KBA)
- Credential analysis with selfie comparison
- NIST IAL2-compliant identity verification
For NIST IAL2 identity verification, Proof uses credential analysis and a real-time biometric selfie check to confirm the signer’s identity. If a signer cannot be verified through the selfie comparison, they are routed to a Trusted Referee from the Notarize Network for live verification at an additional cost.
Can Proof verify someone’s identity as part of an eSign transaction?
Proof’s Sign solution offers flexible options during an eSign transaction, allowing businesses to combine multiple methods based on the level of assurance needed, including:
- SMS authentication
- Knowledge-Based Authentication (KBA)
- Credential analysis with selfie comparison
- NIST IAL2-compliant identity verification
For NIST IAL2 identity verification, Proof uses credential analysis and a real-time biometric selfie check to confirm the signer’s identity. If a signer cannot be verified through the selfie comparison, they are routed to a Trusted Referee from the Notarize Network for live verification at an additional cost.
Incident Priority Levels
| Priority Level | Conditions |
|---|---|
| Level 1 | Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available. |
| Level 2 | Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available. |
| Level 3 | Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof). |
Conditions for Closure of Help-Desk Ticket
| Priority Level | Conditions for Closure |
|---|---|
| Level 1 | The Incident is considered resolved and closed when an Incident Resolution has been fully implemented. |
| Level 2 | The Incident is considered resolved and closed when an Incident Resolution has been fully implemented. |
| Level 3 | The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved. |
On-Demand Notary Availability Downtime Credits
Cumulative On-Demand Notary Availability Downtime (in a given calendar month as measured by Proof monitoring systems, converted to minutes)
- Up to 240 minutes: No On-Demand Notary Downtime Credit
- 241-360 minutes: 1%
- 361-480 minutes: 3%
- 481-600 minutes: 5%
- 601 minutes or greater: 7%
Platform Availability Percentage and Downtime Credits
Platform Availability Percentage (in a given calendar month as measured by Proof monitoring systems)
- 99.9% or higher: No Platform Downtime Credit
- 97% - 99.9%: 1%
- 95% - 97%: 3%
- 93% - 95%: 5%
- Below 93%: 7%
Incident Priority Response Times
| Incident Priority | Acknowledgement Time (During Business Hours) | Provision of Incident Resolution or Interim Process | If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution |
|---|---|---|---|
| Level 1 | 1 hour | 8 hours | 36 hours |
| Level 2 | 4 hours | 24 hours | 5 days |
Related
Capture Selfie Photos for Identity Verification – Proof Help Center
The Proof Help Center explains that Selfie Comparison, an IAL2-compliant biometric verification method, securely verifies a signer's identity by automatically capturing real-time selfies and comparing them to their government-issued ID photos, with guidance on proper lighting, removing accessories, and using a smartphone to ensure clear images, and includes steps like centering the face and looking left and right for enhanced verification, serving as a primary or secondary identity check during the signing process.
Proof Business Pro Identity Verification FAQs
Proof Business Pro verifies identities during online notarizations, identity verification requests, and eSign transactions using a combination of Knowledge-Based Authentication, credential analysis with biometric selfie comparison, and NIST IAL2-compliant methods, with live notary or Trusted Referee verification available if biometric checks fail, and offers flexible multi-method options tailored to business needs.
Proof Business Pro
Proof Business Pro is a comprehensive, pay-per-transaction platform offering online notarization starting at $25 per meeting, identity verification from $4 per person, and eSignature services at $4 per transaction, designed to streamline business operations with automated transaction management, robust security, and flexible workflows that enhance efficiency, reduce errors, and provide seamless, secure customer interactions anytime, anywhere.
Identify Transaction Overview
Identify transactions are identity verification tools available to all organizational users that prevent fraud in both in-person and online interactions by using methods like credential analysis, selfie comparison, IAL2-compliant verification, and knowledge-based authentication, providing a Proof identity report to safeguard processes such as property sales, rental applications, and account recovery without requiring notarization or document signing.
Introducing Advanced Signer ID Verification
The new Enhanced Signer Identification feature in Proof transactions and online notarizations uses automated identity verification—including SMS authentication, ID uploads, selfie comparison, AI analysis, and notary oversight—to provide businesses with robust evidence confirming the signer’s identity, signature authenticity, and fraud risk, thereby ensuring stronger trust and security in digital document signing.
What is NIST IAL2 identity verification? | Proof
NIST Identity Assurance Level 2 (IAL2), defined in Special Publication 800-63, is a government standard that requires verifying the real-world existence of an identity and confirming the applicant as its rightful owner, providing a high degree of confidence suitable for remote digital transactions and widely adopted by federal agencies, private businesses, and state and local governments as a practical and robust identity verification method.