Recipient Experience FAQs
Under the Title Pro plan, Proof manages multi-signer transactions by requiring each signer to complete separate identity verification and offers three signing options—Co-located Signing for signers in the same location using one device, Split Signing for signers in different locations with separate notarizations (incurring multiple fees), and Concurrent Signing (available upon request) allowing remote signers to join the same notary meeting simultaneously, with automatic conversion to Split Signing if all signers do not join together; additionally, users can include representative signers by selecting the appropriate option, and the platform supports various types of witnesses through its partnership with the Notarize Network.
How does a transaction with multiple signers work under the Title Pro plan?
Proof offers flexible options for managing transactions with multiple signers. For any multi-signer transaction, each signer must separately complete their own identity verification.
Co-located Signing
The most common type of multi-signer transaction. Multiple signers in the same physical location can sign the document together on a shared device.
Split Signing
When multiple signers are in different locations and cannot share a device, each signer completes the notarization separately in their own notary meeting. Note: Split Signings incur separate notarization costs for each signer. For example, a two-signer split signing would result in two notarization charges.
Concurrent Signing (available upon request)
When multiple signers are in different locations but available at the same time, they can join the same notary meeting together and complete their part of the document simultaneously.
Note: Concurrent Signings require all signers to join the notary meeting together. Proof provides a virtual waiting room where participants can wait for one another before connecting with the notary. If a signer proceeds to the notary meeting before the others arrive, the transaction will automatically convert to a Split Signing and will be billed accordingly.
Title agencies interested in enabling Concurrent Signing should contact Proof Support.
Can users include representative signers in their transactions?
Yes. Users can include representative signers in their transactions. To add a representative signer, select "Make Representative Signer" in the signer options and complete the required fields.
For more information, see the Help Center article on adding a representative signer.
What types of witnesses are supported on the Proof platform?
The Proof platform, in partnership with the Notarize Network, supports several types of witnesses who may participate in a notarization or other secure transaction.
Document Witness
A document witness observes an individual signing a document.
Remote On-Demand Witness
In some cases, a notary may be able to call an on-demand witness during the signing session.
Florida Property Remote Witness
A Florida property remote witness is personally known to the notary and observes the execution of a document when the signer is in the witness's electronic presence (but not physical presence).
Credible Identifying Witness (available upon request)
A credible identifying witness vouches for the identity of a signer after successfully completing identity verification. For real estate transactions, identification through a credible identifying witness often requires underwriter consent. Please reach out to enable the credible identifying witness feature.
Proof does not support signature witnesses (proxy signers) or subscribing witnesses (attestation).
Note: The representative signer feature may meet the needs of those who require someone to sign on their behalf. Check with your own attorneys, advisors, or document recipients if you have any questions.
Incident Priority Levels and Support
Priority Levels
- Level 1: Critical Business Impact. The incident seriously affects the functionality of the services (or component thereof) and cannot be circumvented such that most of the significant functionality of the services (or component thereof) is available.
- Level 2: Significant Business Impact. The incident partially affects the functionality of the services (or component thereof), but can be circumvented so that most of the significant functionality of the services (or component thereof) is available.
- Level 3: Minimal Business Impact. The incident can be circumvented such that the services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the services (or component thereof).
Conditions for Closure of Help-Desk Ticket
- Level 1: The incident is considered resolved and closed when an incident resolution has been fully implemented.
- Level 2: The incident is considered resolved and closed when an incident resolution has been fully implemented.
- Level 3: The incident is considered resolved and closed when one of the following occurs: (i) an incident resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the incident (communicated by email to subscriber’s designated contact for such incident), and subscriber has not responded to Proof. The incident can be reopened later if it has not been resolved.
On-Demand Notary Availability Downtime Credits
- Up to 240 minutes: No On-Demand Notary Downtime Credit
- 241-360 minutes: 1%
- 361-480 minutes: 3%
- 481-600 minutes: 5%
- 601 minutes or greater: 7%
Platform Availability Percentage and Downtime Credits
- 99.9% or higher: No Platform Downtime Credit
- 97% - 99.9%: 1%
- 95% - 97%: 3%
- 93% - 95%: 5%
- Below 93%: 7%
Incident Priority Response Times
| Incident Priority | Acknowledgement Time (During Business Hours) | Provision of Incident Resolution or Interim Process | If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution |
|---|---|---|---|
| Level 1 | 1 hour | 8 hours | 36 hours |
| Level 2 | 4 hours | 24 hours | 5 days |
Related
Real Estate Supplement
The Real Estate Supplement, effective December 16, 2024, is an addendum to the Proof General Terms applicable to Lender and Title Agent Subscribers, defining various transaction types such as Ancillary Document Transactions, Financed Closing Transactions, Home Equity Transactions, Home Sale Closing Transactions, Hybrid eNote Transactions, and Hybrid Transactions, all involving notarization and electronic signing of real estate documents through the Platform.
On-Demand Witness – Proof Help Center
On-Demand Witness is a feature that allows notaries to instantly summon up to two witnesses from the Notarize Network during a remote online notarization when a witness is required by the document or state law, enabling seamless witness participation without the signer needing to arrange one, with the notary managing witness involvement and signature fields either pre-placed by the sender or added during the meeting.
Template Service Description
The Template Service is a value-added offering governed by Proof's General Terms that automates transaction preparation by using subscriber-provided, sanitized, first-generation or searchable PDF sample documents to create standardized, automatically tagged templates, with subscriber collaboration and quality testing to ensure timely and minimal human interaction in document processing.
Acceptable Use Supplement
The Acceptable Use Supplement, effective June 19, 2026, governs users of Proof's identity verification and fraud-prevention services by clarifying that users are solely responsible for interpreting risk scores and fraud indicators, prohibits use of the services for Fair Credit Reporting Act (FCRA) purposes or as consumer reports since Proof is not a Consumer Reporting Agency, and replaces the prior Defend Supplement within the Proof agreement framework.
Proof Security Statement
Proof's Security Statement, last updated January 22, 2024, details that Proof implements and maintains comprehensive technical, physical, and organizational security measures compliant with multiple rigorous frameworks—including AICPA Trust Services Criteria (SOC2), NIST SP 800-53 Rev 5 at moderate level, WebTrust, Massachusetts CMR 17.00, and PCI DSS via third-party processors—and meets additional legal requirements such as HIPAA and FERPA, all validated through annual audits and assessments to protect user data from unauthorized access, disclosure, alteration, loss, or destruction.
Introducing Identity-Verified Witness | Proof
Proof has introduced an identity-verified witness feature that authenticates a witness's identity through secure proofing methods before they sign documents remotely, enhancing security, trust, and fraud prevention in remote online notarizations, especially for legally mandated witness scenarios like wills and real estate deeds.