Resend or Revoke a User Invitation – Proof Help Center
Users with owner, admin, or user manager roles can manage pending user invitations by navigating to the Users page, clicking the 3-dot menu next to a pending invite to either resend the invitation immediately if the user hasn't received it or revoke the invitation to cancel it, noting that these actions only apply before the user creates their account.
Audience: Organizations
The short answer: From the Users page, click the 3-dot menu next to a pending invite to resend or revoke it.
Both actions apply only to users who have been invited but have not yet created their account. To invite a new user, see "Invite a New User." If the user has already created their account, see "Deactivate an existing user's account" instead.
This content is for users with the owner, admin, or user manager role in your organization.
Resend a User Invitation
Use this option if a user says they never received the invitation or can't find it.
- 1.Click Users from the navigation panel on the left.
- 2.Find the user whose invitation you'd like to resend.
- 3.Click the 3 dots on the far right of their name.
- 4.Select Resend invitation from the dropdown menu.
The invitation is resent immediately. If the user still can't find the message, ask them to check their spam folder.
Revoke a User Invitation
Use this option to cancel a pending invitation. The user will still have the original email in their inbox, but the link will no longer work to create an account.
- 1.Click Users from the navigation panel on the left.
- 2.Click the 3 dots next to the member whose invitation you want to revoke.
- 3.Select Revoke Invitation from the menu that appears.
- 4.Click Revoke in the confirmation pop-up.
A confirmation appears at the top of the page and the user is removed from the list.
Summary Checklist
- You must have the owner, admin, or user manager role to manage invitations
- Go to Users and find the pending invite (user has not yet created their account)
- Click the 3-dot menu → Resend invitation to re-send, or Revoke Invitation to cancel
- If the user already has an account, use "Deactivate an existing user's account" instead
Still Unsure?
Our support team is happy to help. Submit a support request or chat with us from any page in the app.
Related
Search and Sort Team Members – Proof Help Center
The Proof Help Center explains how to find users in your organization by clicking "Users" in the navigation panel, then using the search box to filter by name or email, applying dropdown filters to narrow results by status, role, or notary capacity, and sorting columns by clicking the arrows next to column names, with support available via request or chat if needed.
Switch Between Parent and Child Organizations – Proof Help Center
As an owner or admin of a parent organization in Proof, you can switch to any child organization via the switch icon in the upper left corner to manage its transactions, users, and settings with full access, and signing out while switched returns you to your home organization upon next login, with the option to upgrade to Command Center for managing multiple child organizations centrally.
User Roles in Command Center
In Command Center, the Owner has full unrestricted access including transferring ownership, Admins have full access except ownership transfer and can manage users and transactions, while User Managers (Enterprise only) can only view and manage users without access to transaction data or promoting users.
Invite New Team Members via Command Center
Organizations using Command Center (an add-on for Business Premium and Enterprise customers) can invite new team members by navigating to User Management, selecting the appropriate home organization—choosing the root organization if Command Center access is needed—filling out the invitation form, toggling access permissions (Command Center, Verify, or IHN), and sending the invitation, with these actions permitted for Command Center owners, admins, and user managers.
Company Structure: Parent and Child Organizations – Proof Help Center
The Proof company structure organizes multiple organizations into a hierarchy with root, parent, and child organizations—where parent organizations can manage settings and access data of their child organizations, users have a home organization determining their access, and certain settings like logos and configurations can be inherited from parent to child, with a maximum hierarchy depth of four levels and management facilitated via Command Center.
Command Center
Command Center is an enterprise administration tool that enables organizations to centrally manage Proof across divisions with advanced user provisioning, precise permission controls, team-based data organization, automated user management via SCIM, and robust security features including SSO, just-in-time provisioning, sign-up restrictions, email change controls, and rigorous data protection to ensure compliance and secure customer data.