Set Up Multi-Factor Authentication – Proof Help Center
The Proof Help Center guide explains how to set up mandatory Multi-Factor Authentication (MFA) for notary accounts by logging into your account, navigating to Account Information, selecting and enabling either SMS or an authenticator app as your preferred MFA method, and following the prompts to complete the setup for enhanced login security.
The short answer: Multi-Factor Authentication (MFA) adds an extra layer of security to your Proof account. Once your admin enables it, you'll see a prompt on your next login — follow the steps below to set up your preferred method.
All notary accounts are required to use login multi-factor authentication for security purposes.
1. Go to Your Account Settings
Log in to your Proof account, click your initials in the upper right corner, then select Account Information.
2. Find Multi-Factor Authentication
Once on the Account Information page, find the Multi-factor authentication section and select Edit.
3. Choose Your MFA Method
Check the box next to the MFA method you'd like to use and follow the prompts for your chosen method below. When you're done, click Save Changes.
Your MFA Options
Option A: SMS
With SMS authentication, you'll receive a verification code via text message each time you log in. Simply enter your phone number to get started.
Pro tip: If you don't receive the code, check that your phone number is entered correctly and that your carrier isn't blocking shortcode messages.
Option B: Authenticator App
With an authenticator app (like Google Authenticator), you'll generate a one-time code in the app each time you log in. To set this up:
- 1.Download the authenticator app on your phone.
- 2.In your Proof account, check the box next to Authenticator App.
- 3.Scan the QR code shown in your Proof account using the authenticator app.
- 4.Enter the code generated by the app into the Enter Code field.
- 5.Click Complete Setup.
Still unsure? If MFA hasn't been enabled for your account, reach out to your organization's admin. For technical help, contact Proof Support.
Related
Multi-Factor Authentication (MFA) Overview
Proof employs multi-factor authentication (MFA) to enhance security by requiring users to provide two or more verification factors—knowledge, possession, or inherence—where login MFA, mandatory for all notary accounts, protects account access via codes sent by text or authenticator apps, while transaction MFA, available only to organizations, verifies recipient identity through phone authentication with premium tiers allowing voice call options for sign-only transactions.
Enable Login Multi-Factor Authentication (MFA) for Your Organization – Proof Help Center
The Proof Help Center article explains how organization owners and admins can enable mandatory login multi-factor authentication (MFA) via SMS or authenticator app for all team members—including all notary accounts and Pro/Premium tiers—by toggling the MFA setting in Team Security, which overrides individual user settings and prompts users to authenticate with a 6-digit code at next login.
Enable or Disable Multi-Factor Authentication for One Transaction
You can enable or disable multi-factor authentication (MFA) for individual transactions by checking or unchecking the "Require SMS authentication" box under Recipients when creating the transaction, which overrides your organization's default MFA setting and either requires the signer to verify their identity via a code sent to their mobile phone or allows direct access without additional verification.
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