Troubleshooting – Proof Help Center
The Proof Help Center provides detailed troubleshooting guides for device setup issues (camera, microphone, speaker), browser and connectivity problems (cache clearing, firewall/network issues), common document errors with contact guidance, and instructions on how to get support from Proof.
Device Setup Issues
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If Your Camera or Microphone Isn't Working
Audience: Everyone
The short answer: If your camera, microphone, or both aren't working, follow the troubleshooting steps provided in the linked article.
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Audience: Everyone
The short answer: Most camera problems are caused by device settings or permissions. See the article for detailed troubleshooting.
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If Your Speaker or Microphone Isn't Working in Your Browser
Audience: Everyone
The short answer: Audio issues during a notarization session may be related to browser settings or permissions. Refer to the article for solutions.
Browser & Connectivity Issues
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Audience: Everyone
The short answer: Clearing your browser cache is the fastest way to resolve many browser-related issues. See the article for instructions.
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Troubleshoot Firewall or Network Connection Issues
Audience: Everyone
If you’re having trouble joining a meeting or seeing a "meeting not found" error, follow the troubleshooting steps in the article.
Common Document Issues
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Audience: Recipients
The short answer: Who you contact depends on the type of document error. See the article for guidance.
Get Support
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Audience: Everyone
Whether you have a quick question or need technical assistance, the article provides information on how to get support from Proof.