Troubleshooting – Proof Help Center
The Proof Help Center provides detailed troubleshooting guides for device setup issues (camera, microphone, speaker), browser and connectivity problems (cache clearing, firewall/network issues), common document errors with contact guidance, and instructions on how to get support from Proof.
Device Setup Issues
-
If Your Camera or Microphone Isn't Working
Audience: Everyone
The short answer: If your camera, microphone, or both aren't working, follow the troubleshooting steps provided in the linked article.
-
Audience: Everyone
The short answer: Most camera problems are caused by device settings or permissions. See the article for detailed troubleshooting.
-
If Your Speaker or Microphone Isn't Working in Your Browser
Audience: Everyone
The short answer: Audio issues during a notarization session may be related to browser settings or permissions. Refer to the article for solutions.
Browser & Connectivity Issues
-
Audience: Everyone
The short answer: Clearing your browser cache is the fastest way to resolve many browser-related issues. See the article for instructions.
-
Troubleshoot Firewall or Network Connection Issues
Audience: Everyone
If you’re having trouble joining a meeting or seeing a "meeting not found" error, follow the troubleshooting steps in the article.
Common Document Issues
-
Audience: Recipients
The short answer: Who you contact depends on the type of document error. See the article for guidance.
Get Support
-
Audience: Everyone
Whether you have a quick question or need technical assistance, the article provides information on how to get support from Proof.
Related
Get a Document Notarized with Two or More Signers
Proof offers three flexible online notarization methods—co-located, concurrent, and split signing—to accommodate documents requiring multiple signers, each of whom must have a valid photo ID, U.S. SSN or ITIN (or biometric verification), a U.S. address, email, and a device with audio/video, with sessions supporting up to 10 connected devices including notaries, signers, witnesses, and contacts.
If Your Speaker or Microphone Isn't Working in Your Browser – Proof Help Center
The Proof Help Center advises that if your speaker or microphone isn't working during a notarization meeting, common causes include browser permissions, device settings, or conflicting apps, and recommends troubleshooting by checking device updates, internet stability, audio input/output settings, muting status, closing competing apps, and ensuring the Proof site is unmuted in the browser, while also suggesting using in-meeting chat or phone audio as alternatives.
What You Need for Online Notarization
To complete an online notarization, you must be at least 18, have six months of credit history, a U.S. address, and a U.S. document intended for use in the U.S., and be prepared with a U.S. SSN or ITIN for identity verification, a government-issued photo ID (and possibly a secondary ID), a valid email, and a device with audio and video capabilities to ensure a secure and compliant live video session.
Hardware and System Requirements for Notaries – Proof Help Center
The Proof Help Center specifies that notaries need a personal computer (Windows 10+, Mac OS X Leopard+, or Chromebook) with at least 4GB RAM and Intel Core i5, internet with ping under 30ms and minimum 5mBit upload/20mB download speeds, the latest Google Chrome browser with cookies enabled and no ad blockers, a 19-inch monitor with at least 1366x768 resolution (two recommended), a microphone, speakers, and a webcam with minimum 780p resolution, while optional peripherals include a sound-reducing headset, mouse, keyboard, and printer.
What to Expect During Online Notarization with Proof
The article explains the step-by-step process of online notarization with Proof, detailing how users can start by uploading documents themselves or responding to an invite, then proceed through entering personal information, confirming location, and verifying identity to complete the notarization securely and efficiently.
Required Hardware and Software to Complete Transactions on Proof
To complete transactions on Proof, users need a modern computer, smartphone, or tablet with an autofocus camera supporting h264, functional audio devices, Adobe Acrobat Reader, a stable broadband internet connection with at least 5 Mbps upload and 20 Mbps download speeds, and must use a supported web browser (Chrome, Firefox, Edge, Safari) or the Notarize mobile app—except for real estate closings, which require a web browser and are not supported on the mobile app.