U.S. Postal Service Form 1583 Supplement

This U.S. Postal Service Form 1583 Supplement ("PS Form 1583 Supplement") is attached to and incorporated into the Proof General Terms ("General Terms"). Capitalized terms not otherwise defined have the meanings given in the General Terms, the Proof Glossary, or the Order Form.

1. Applicability

Subscriber has elected to receive Services that are conditioned upon Subscriber’s acknowledgment and acceptance of additional terms and conditions associated with those Services. Except solely as supplemented by these additional terms, the Agreement remains fully in force and effect in accordance with its terms. In the event of any conflict between these additional terms and the Agreement, the additional terms shall control.

2. Definitions

2.1 "Customer" means certain of Subscriber’s customers for whom Subscriber desires Proof provide access, through its Platform, to connect with a Notary to perform online Notarizations with respect to the PS Form 1583 and in accordance Section 1.8.2(a) of the Domestic Mail Manual ("DMM") 508 as issued by the U.S. Postal Service ("USPS").

2.2 "Acknowledgement" means a Notary will perform and confirm the specific items set forth in the PS Form 1583 and in Section 1.8.2(a) of the DMM 508 and will also perform those additional functions as are required by an Acknowledgment under Applicable Notarial Law.

2.3 "Verification of Fact" means a Notary will perform and confirm the specific items set forth in the PS Form 1583 and in Section 1.8.2(a) of the DMM 508 as part of the Notary’s review of public records and confirmation of facts relating to the identification documents provided by the Customer.

3. Acceptable ID Guidance

The parties acknowledge that the updated DMM 508 now incorporates the updated DMM 608.10.0 regarding the identity verification processes for the PS Form 1583, and that these publications provide USPS guidance for acceptable forms of primary photo identification and secondary identification to be used by signers in connection with the PS Form 1583. These additional terms are intended by the parties to apply to the foregoing guidance and instructions for the PS Form 1583, and as updated by the USPS from time to time after the date hereof.

4. Requests for Acknowledgement or Verification of Fact

For each Customer from whom Subscriber seeks to obtain a completed PS Form 1583, Subscriber will determine, in its sole discretion, whether to request that such Notary perform an Acknowledgment or a Verification of Fact. As part of each Transaction Request that contains a request for Services in relations to a PS Form 1583, Subscriber must indicate whether Notarize is to perform an Acknowledgment or a Verification of Fact for each Customer. The parties anticipate that Subscriber will elect to request an Acknowledgment for every customer who has, or should have, a U.S. Social Security Number.

4.1 Acknowledgment Notarial Act

If an Acknowledgment notarial act is requested, among the other applicable requirements, in order for a Notary to perform an Acknowledgment, the Customer must have a valid U.S. Social Security Number and be able to successfully pass dynamic knowledge-based identity authentication, so that the Notary can determine and record satisfactory evidence of the Customer’s identity in accordance with Applicable Notary Law. Transaction Requests from Subscriber to perform an Acknowledgment will be performed in accordance with Applicable Notary Law and as outlined in the Agreement.

4.2 Verification of Fact

A Verification of Fact does not constitute or include the additional functions involved in a notarial Acknowledgment, and specifically does not include confirming satisfactory evidence of the Customer’s identity through use of knowledge-based authentication. Accordingly, in a Verification of Fact the Customer does not need to present a U.S. Social Security Number as part of the process; but the Customer’s identity is therefore not confirmed to a heightened level by the Notary, as part of the notarial process, as it is when the Notary performs an Acknowledgment. Transaction Requests from Subscriber to perform Verifications of Fact will be processed in accordance with Applicable Notary Law as well as the following specific procedures:

• ​(a) Subscriber will initiate a Verification of Fact request to Proof by submitting a Transaction Request, designating the pertinent Customer and providing the PS Form 1583 with all appropriate information populated on the form. Such Transaction request shall include the Subscriber’s election to have a Verification of Fact performed respecting such Customer.
• ​(b) The Customer will receive an email invitation or other notification to access the Proof Platform to complete their PS Form 1583 signing.
• ​(c) The Customer will be notified by Subscriber of the type and nature of the primary and secondary acceptable identity documents required to complete the Verification of Fact respecting the PS Form 1583.
• ​(d) Customer will connect to the Proof Platform and will provide and confirm his or her required personal information, agree to the Proof General Terms and upload required images of his or her pertinent identity documents. Customer will also create an e-signature for use in electronically signing the PS Form 1583.
• ​(e) Customer will connect to and appear before a Notary on the Proof Platform by means of an online audio-video connection. The Notary will verify the required information on the Form, that the required identity documents have been provided by the Customer and will otherwise perform the specific acts required of a notary under the PS Form 1583 and as specified in the DMM 508. The Notary will confirm that the provided identity documents are legible and set forth the specified information, and will orally confirm with the Customer, on the audio-video, that the Customer’s asserted identity and address on the Form are substantiated by the proffered identity documents.
• ​(f) Once the foregoing is completed, the Customer and the Notary will sign the PS Form 1583 and the session will be completed.

Incident Priority Levels and Resolution

Priority Level Conditions

• ​Level 1: Critical Business Impact. The Incident seriously affects the functionality of the Services (or component thereof) and cannot be circumvented such that most of the significant functionality of the Services (or component thereof) is available.
• ​Level 2: Significant Business Impact. The Incident partially affects the functionality of the Services (or component thereof), but can be circumvented so that most of the significant functionality of the Services (or component thereof) is available.
• ​Level 3: Minimal Business Impact. The Incident can be circumvented such that the Services (or component thereof) can be used with only slight inconvenience. The problem can be considered insignificant and has no significant effect on the usability of the Services (or component thereof).

Conditions for Closure of Help-Desk Ticket

• ​Level 1: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
• ​Level 2: The Incident is considered resolved and closed when an Incident Resolution has been fully implemented.
• ​Level 3: The Incident is considered resolved and closed when one of the following occurs: (i) an Incident Resolution has been fully implemented, or (ii) 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the Incident (communicated by email to Subscriber’s designated contact for such Incident), and Subscriber has not responded to Proof. The Incident can be reopened later if it has not been resolved.

On-Demand Notary Availability Downtime Credits

• ​Up to 240 minutes: No On-Demand Notary Downtime Credit
• ​241-360 minutes: 1%
• ​361-480 minutes: 3%
• ​481-600 minutes: 5%
• ​601 minutes or greater: 7%

Platform Availability Percentage and Downtime Credits

• ​99.9% or higher: No Platform Downtime Credit
• ​97% - 99.9%: 1%
• ​95% - 97%: 3%
• ​93% - 95%: 5%
• ​Below 93%: 7%

Incident Priority Response Times

Personal Information Categories, Sources, Purposes, Recipients, and Retention

Personal Identifiers

• ​Sources: Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction; credential analysis companies; identity verification services.
• ​Purposes: Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
• ​Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; single sign-on providers; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

California Customer Records Personal Information

• ​Sources: Directly from you; counterparties in a transaction; credential analysis companies; identity verification services.
• ​Purposes: Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
• ​Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

Characteristics of Protected Classifications

• ​Sources: Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction; credential analysis companies; identity verification services.
• ​Purposes: Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; meet our legal obligations.
• ​Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

Commercial Information

• ​Sources: Directly from you; indirectly from you as you navigate or use our Services; notaries; data analytics providers; social networks; advertising networks; internet or mobile service providers; counterparties in a transaction.
• ​Purposes: Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; meet our legal obligations; maintain transaction records.
• ​Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

Biometric Information

• ​Sources: Directly from you; indirectly from you as you navigate or use our Services; internet or mobile service providers; credential analysis companies; identity verification services.
• ​Purposes: Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; meet our legal obligations; maintain transaction records.
• ​Recipients: Affiliates; technology service providers.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

Internet and Other Electronic Network Activity Information

• ​Sources: Indirectly from you as you navigate or use our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
• ​Purposes: Provide you with our Services; detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity; verify, maintain, improve, upgrade, or enhance a service or device that is owned or controlled by us; identify and repair errors; advertise or marketing to you; perform analytics.
• ​Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; single sign-on providers; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies; web mapping platforms.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

Geolocation Data

• ​Sources: Indirectly from you; devices you use to access our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
• ​Purposes: Provide you with our Services; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
• ​Recipients: Advertising networks; social networks; technology service providers; customer relationship management providers; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; web mapping platforms.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

Sensory Data

• ​Sources: Directly from you; indirectly from you as you navigate or use our Services; internet or mobile service providers; credential analysis companies; identity verification services.
• ​Purposes: Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; meet our legal obligations; maintain transaction records.
• ​Recipients: Affiliates; technology service providers; counterparties in a transaction.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

Professional or Employment-Related Information

• ​Sources: Directly from you; notaries; data analytics providers; social networks; advertising networks; counterparties in a transaction; credential analysis companies; identity verification services.
• ​Purposes: Provide you with our Services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.
• ​Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; payment processors; mobile application platforms; tag management platforms; video sharing platforms; notaries; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; counterparties in a transaction; collaboration software providers; customer engagement and communication platforms; identity verification and anti-fraud solution providers; background screening companies; mortgage process digitization providers; electronic signature and digital transaction management providers; financial services companies.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.

Non-public Education Information

• ​Sources: For job applicants: directly from you; recruiting software providers; background check providers; recruiters.
• ​Purposes: For job applicants: Process your application.
• ​Recipients: Affiliates; background screening companies; technology service providers.
• ​Retention: For job applicants: Barring any legally required additional retention period, up to 7 years for non-hired applicants.

Inferences Drawn from Information

• ​Sources: Indirectly from you; devices you use to access our Services; data analytics providers; social networks; advertising networks; internet or mobile service providers.
• ​Purposes: Provide you with our Services; advertise or market to you; perform analytics; maintain, improve, upgrade, or enhance a product or service.
• ​Recipients: Affiliates; advertising networks; social networks; technology service providers; customer relationship management providers; mobile application platforms; tag management platforms; video sharing platforms; customer support platforms; data analytics providers; marketing platforms; mobile linking platforms; collaboration software providers; customer engagement and communication platforms; web mapping platforms.
• ​Retention: The length of your business relationship with us plus any legally required additional retention period for this category of Personal Information following conclusion of your business relationship with us or as long as business needs require, whichever is longer.