Using In-House Notaries with Proof Title Pro
Proof's Title Pro platform allows businesses to add their in-house notaries at no additional cost by onboarding them through the Users tab, requiring their commissioning state and authorization for online notarizations, though state-specific requirements and fees for becoming a commissioned electronic or remote online notary—such as application fees, bonds, training, and insurance—are outside Proof's control.
Using Your Notaries FAQ
Can I add my notaries to my Title Pro account?
Yes! Proof allows Title Pro businesses to onboard their employee notaries to complete closings and other notarization needs on the platform.
If you're signing up for a new Title Pro account and want this feature enabled from the start, you can sign up for it during registration.
If you already have a Title Pro account, see the next FAQ for instructions on enabling this feature or requesting access if it isn't available.
How do I add my notaries to my Title Pro account?
To add notaries to your Title Pro account:
- 1.Go to the Users tab on the left side of your Pro dashboard.
- 2.Select the new user's role (Admin, Team Member, or Mortgage Reviewer).
- 3.You'll be prompted with the question: "Will this person notarize documents?" Select "Yes" and enter their commissioning state.
If you do not see the option after selecting a role, contact Proof Support to have the feature enabled.
Note: If your notary’s commissioning state isn’t listed, it may be because that state does not currently allow its notaries to perform online notarizations. Refer to the interactive map for state-specific information.
How much does it cost to add my in-house notaries?
There is no cost to add your in-house notaries to your Title Pro account.
However, requirements to become a commissioned electronic or remote online notary vary by state. Additional costs—such as application fees, surety bonds, state-required training, or errors and omissions (E&O) insurance—may apply and are outside of Proof’s control.
To learn more about commissioning requirements in your notary’s state and what is required to complete onboarding, select your notary’s state from the interactive map.
What does my notary need to get started with Proof?
Requirements vary by state, but generally include:
- A traditional notary commission
- Authorization to perform online notarizations
- Errors & omission (E&O) insurance
As part of the onboarding process, Proof provides notaries with a free digital certificate and electronic seal, and helps them create a digital signature. Certificates, seals, or signatures purchased from other vendors are not supported.
Will my notaries have access to platform training?
Yes! Proof Academy for Notaries offers training and guidance to help your notaries succeed on the Proof platform. Notaries gain access to Academy trainings and resources after submitting their notary profile for review.
This training is not mandatory for in-house notaries, but it is recommended for building confidence on the platform.
Who can I reach out to for support?
- For questions or assistance during onboarding, contact the Notary Onboarding team.
- For questions or assistance once your notary is live on the platform, contact the Notary Success team.
Incident Priority Levels
| Priority Level | Conditions |
|---|---|
| Level 1 | Critical Business Impact. The incident seriously affects the functionality of the services and cannot be circumvented such that most significant functionality is unavailable. |
| Level 2 | Significant Business Impact. The incident partially affects functionality but can be circumvented so most significant functionality is available. |
| Level 3 | Minimal Business Impact. The incident can be circumvented with only slight inconvenience and has no significant effect on usability. |
Conditions for Closure of Help-Desk Ticket
- Level 1 & 2: Considered resolved and closed when an Incident Resolution has been fully implemented.
- Level 3: Considered resolved and closed when either an Incident Resolution has been fully implemented, or 10 business days have elapsed since Proof’s communication of the information that Proof reasonably believes will resolve the incident (communicated by email to Subscriber’s designated contact), and Subscriber has not responded. The incident can be reopened later if not resolved.
On-Demand Notary Availability Downtime Credits
| Cumulative On-Demand Notary Availability Downtime (per calendar month) | On-Demand Notary Downtime Credit |
|---|---|
| Up to 240 minutes | No credit |
| 241-360 minutes | 1% |
| 361-480 minutes | 3% |
| 481-600 minutes | 5% |
| 601 minutes or greater | 7% |
Platform Availability Percentage and Downtime Credits
| Platform Availability Percentage (per calendar month) | Platform Downtime Credit |
|---|---|
| 99.9% or higher | No credit |
| 97% - 99.9% | 1% |
| 95% - 97% | 3% |
| 93% - 95% | 5% |
| Below 93% | 7% |
Incident Priority Response Times
| Incident Priority | Acknowledgement Time (During Business Hours) | Provision of Incident Resolution or Interim Process | If Interim Process is provided, Maximum Timeframe for Provision of Incident Resolution |
|---|---|---|---|
| Level 1 | 1 hour | 8 hours | 36 hours |
| Level 2 | 4 hours | 24 hours | 5 days |